Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersCouldn't have been less impressed with Conroys. Multiple damages, lost goods and woeful communication. Then had to argue for the insurance which I ended up agreeing a sum less than what it has cost us as I just ran out of paitence dealing with Conroys and people that just couldn't have cared less. The lack of any real apology just showed how little anyone cared. We have moved around the globe and never had an experience this bad.
The pickup and drop-off were great. My furniture was delivered earlier than expected However, it would be good if wooden furniture was wrapped. My coffee table and side tables were scratched.
Thank you so much Conroy's excellent service from start to finish. Will highly recommend you
the two guys you sent to do our removal were absolutly the best, regards Pete
For ease of moving to/from Napier/Hastings. This was my 3rd move with Conroys and the worst as far as condition of packages/boxes are concerned. A lot of the boxes marked fragile and breakables were badly squashed and dented. Yes a few breakables. But I packed those so totally accepted that. But two plastic tubs one with light weighted Christmas decorations were completely smashed and broken. One lid where I held all my co trainers of screws, nails, curtain hooks etc. was completely smashed on top. Dining table, tv cabinet, headboard are all worse for wear with scratches and dents and some paint chips on corners. Whilst I do appreciate how many times one item needs to be handled. This is by far the most impact I have seen. I also have a parcel which belongs to another client. Whilst I appreciate how easy this is to happen. It always does make you wonder if you are missing something too. The marking of voxes and items off the truck can sometimes take a while to find and then you also need to give instead to what room to put things in. So things can easily be overlooked.
I know we have had a lot of disruption after covid. But I received 6 dates for my things to get to Australia. And it was supposed to leave in January 15th. This made it so hard to comit to a rental and I let 3 go as I could not give a proper date as to exactly when my furniture would arrive. Then finding it did leave on schedule the very last time.
also. The packers weee good whilst I was present. The moment I let. The neighbours told me they took breaks. When I returned a few hours later with cold beers, they still had a huge amount to do and the truck arrived before they'd actually finished. So it pays to be present even if you're in their way!
Professional, reliable and helpful during the whole process of our furniture removal from A to B.
I was amazed at the speed and perfection the packers worked.
Certainly recommend their services
Thank you Conroy
Thank you for an easy move. Everything in good order. The packing and unpacking teams were amazing.