Customer Reviews

Dissapointed that the goods from auckland had not been packed properly ..the 65 inch tv wasnt covered ..the antique wagon trolley was broken and the leadlight in the china cabinet was broken in 2 panes of glass.ive used conroys and the packing quality has always been superb..in auckland i felt the team really didnt care .just lets get the job done and leave ..

The movers began by telling me that they could not move much of my stuff. During the move, there were times I discovered them standing around doing nothing. Some items were damaged due to poor handling and boxes were tipped upside down. When unloading, the movers did not carefully stack items to take up as little space as possible but just dumped them. A highly stressful, negative experience.

Despite initial communications were quick, helpful and smooth, when belongings were uplifted from our storage unit, the inventory done by the drivers didn't match the one we presented. When questioned with pictures that proved all the boxes were in the storage unit and the drivers took them all (as pics provided by the storage facility), we have been told 2 boxes were down packed (?). Shipment was quick, storage in Australia was handled smoothly and delivered fast. But surprise (not surprising) the box that wasn't mentioned in the inventory was not there and neither its content. Nothing extremely money valuable but couldn't make an insurance claim for it since it 'never left NZ'. It's such a shame because if whoever is responsible for the missing box didn't have the brilliant idea of 'down packing' it (aka stealing?!) my review would have been completely the opposite and I would recommend the service to others. I mean, go ahead but don't expect to receive everything you send. That at the end of the day, after $2k spent with professionals is the bare minimum of what you would expect. 

We are incredibly disappointed with the service we received from Conroys. We got 10 quotes prior to moving and choose the second most expensive, that being Conroy's. This was based on a promise of excellent packing and transport. However, while the smaller items were wrapped and packed into boxes with care, the rest of the service was abysmal. Our mid-century coffee table and wall unit were badly chipped, while our dining table and a bookcase were very badly scratched on the top surface. 

Also boxes labelled as fragile and top stow only were obviously crushed. This resulted in the shattering of several  irreplaceable items from an inherited dinner set, plus a bedside lamp being crushed so badly it snapped in two. We have not even finished un packing yet!  We are disheartened!

Also a large chunk of plaster was knocked off the corner of a red wall at eye-level in our new house. This exposed the white plaster so is glaringly obvious.

Lastly, we took photos and texted the local manager at the time and he did not even have the courtesy to respond. 

i filled out this formpreviously but omitted tomention howhelpul your lady nicole was shehas a great teelephone manner and was very hepful