Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFriendly Service
Good Job
The team did a good job.
Helpful And Considerate
Staff were helpful and considerate, I have not unpacked everything but so far everything seems in order.
Made Easy For Me
The whole moving process was made easy for me, from the quote right through to packing, moving out/in was efficiently done. I received excellent service by everyone from the coordinator, packers and movers. Not one thing was damaged. Moving is extremely stressful but the team at Conroy made it effortless... I can't fault this service and would definitely use them again 100%! Thank you to the team at Conroy!
Worth The Price
From start to finish it was the best of any service I have experienced, from contacts of the progression of delivery, to the cost which was all worth the price.
We Felt Supported
From the first enquiry phone call we made to Conroys right through until the last box was stowed away for us hundreds of kms away from the collection point, the Conroys team have been absolutely amazing. We imagined that a post cyclone Gabrielle move from remote Hawkes Bay to the Waikato was going to be stressful... it wasn't thanks to the brilliant team at Conroys. They were empathetic, kind, cost effective, incredibly helpful and beyond professional. We felt supported and cared for throughout the entire process. If we could give Chad and the team at Conroys Tauranga a 15/10 we most certainly would. Everything arrived in pristine condition, on time and nothing was ever too much trouble. Thank you team Conroys, you're 5 stars out of 5.
No Communication
My furniture was supposed to be picked up on a certain day but it was picked up 8 days later (no communication was had until I called up to find out where the courier was) also I had already moved to Christchurch by the time the furniture was uplifted so I wasn't able to be there and had to organize some one else to be home plus it was an inconvenience as my daughter was waiting for my furniture to be uplifted so she could move all of her furniture into the house so there was lots of moving furniture around into other rooms so she could move in.
Weren't Overly Impressed
For the price we paid to move we weren't overly impressed. The truck wasn't large enough to bring all of our possessions, despite us selling off several large items from when you visited to do the quote. As a result we had to leave several plants behind. For the $4000+ we paid, it would of been good to have a truck arrive that was big enough.
Though the movers were friendly. They crushed several boxes. Turned fragile boxes upside down. They unbolted things and didn't put them back together. They lost bolts from cabinets. Just annoying little things.
We also had a spill in one box that damaged several other boxes and goods inside.
The guy from Palmerston North who helped the truck driver in New Plymouth was amazing. Super friendly, caring and worked hard. Really great vibe.
Communication was lacking. We had to chase up the driver to see when he would be arriving the day before the move.
The truck was so jam packed (in a very uncomfortable way) that the driver couldn't fit his giant roll of bubble wrap. He said someone would phone to come and pick it up. They haven't. So now in the house we've just sold is a giant roll of bubble wrap on the porch. Just a hassle. Would like it taken away.
Overall hasn't been the best experience for the high price.
I unpacked 1 box with kitchen items & discovered 1 broken plate, so far nothing else damaged I'm still emptying boxes.
Friendly service but some furniture were damaged