Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersYou could give information on the booked departure date of the container and provide a link for the follow-up of the journey.
We moved houses, opting for the "Pro Pack Boxes" service. The packers came the day before the removal and were reasonably efficent. There were two things we told them that we needed overnight/next morning...our TV components (sky decoder, remote controls, amplifier, etc) and our coffee machine. The packers said, "no worries, we'll pack up those things tomorrow". The next day - the day of the uplift - we reminded them about the TV components and coffee machine, and they said "yep, no worries". We then went to our new house and the truck duly arrived. After unloading all the boxes the Conroy person said "there wasn't enough room on the truck so we left behind 2 lamps and a couple of smaller pictures". Which seemed fine. We then spent the rest of the day/evening unpacking boxes, specifically searching for the TV components and our coffee machine. The next morning we still didn't have a working TV or a coffee machine. We then returned to our old house and, sure enough, the TV components and the coffee maching were still there. They'd also left behind about 20 of our art works - including several of our larger pieces. Far too much to load into our car. Some of these art works are quite valuable and they'd left them behind in an unsecured house. And they'd also left stuff from our garden shed lying outside on the front lawn, in the rain - including an electric hedge trimmer. They'd also left behind a couple of their trollies and a large stack of their blankets. This was a Saturday morning, so I tried phoning the 0800 to see if I could get some help moving the last few items, and cleaning up their mess, but there was no answer. Not good enough.
We moved houses, opting for the "Pro Pack Boxes" service. The packers came the day before the removal and were reasonably efficent. There were two things we told them that we needed overnight/next morning...our TV components (sky decoder, remote controls, amplifier, etc) and our coffee machine. The packers said, "no worries, we'll pack up those things tomorrow". The next day - the day of the uplift - we reminded them about the TV components and coffee machine, and they said "yep, no worries". We then went to our new house and the truck duly arrived. After unloading all the boxes the Conroy person said "there wasn't enough room on the truck so we left behind 2 lamps and a couple of smaller pictures". Which seemed fine. We then spent the rest of the day/evening unpacking boxes, specifically searching for the TV components and our coffee machine. The next morning we still didn't have a working TV or a coffee machine. We then returned to our old house and, sure enough, the TV components and the coffee maching were still there. They'd also left behind about 20 of our art works - including several of our larger pieces. Far too much to load into our car. Some of these art works are quite valuable and they'd left them behind in an unsecured house. And they'd also left stuff from our garden shed lying outside on the front lawn, in the rain - including an electric hedge trimmer. They'd also left behind a couple of their trollies and a large stack of their blankets. This was a Saturday morning, so I tried phoning the 0800 to see if I could get some help moving the last few items, and cleaning up their mess, but there was no answer. Not good enough.
Really great job with our move between islands. We had Conroys packers in and they were superb. As were the teams that loaded and unloaded us. Thank you for making our move less stressful.
All Good!
Customer services on both sides of the Tassy has been awesome ... pick up & delivery staff were great, friendly and helpfull!
- More notice needed than the day before that our shipment was to be delivered - More patience from delivery guys when bringing boxes into house. Ended up with so much in the wrong rooms as wasn't given time to think of where things were to go - 2 men stayed to assemble some furniture but had not a single tool to assemble furniture so only used hands to lightly screw a bed and table together which was ridiculous being assembly is part of the service.
Very good communication throughout.
The three guys who moved us were fantastic. Can't rate them highly enough. Nothing was a problem and they did everything with a smile.
I was less impressed with the communication side of things from the office. I had emailed to ask what time we should expect the truck to turn up and never got a response to that at all.
Furniture was packed into the van very carefully although the unloading was a bit rushed with the lads anxious to get away.