Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersBest Customer Experiences
Broken
The only box that was dropped I actually witness during the unpacking of the truck and was during a bit of larking about by the ChCh crew unfairly testing the driver's young assistant. I didn't make a fuss and the driver gave the culprits a barrel. Sadly the contents was breakable and a pottery pickle crock, a much loved vase and other more replaceable items were broken. A rub mark on my bed head I didn't think was noticeable enough to warrant repair when the driver offered and in hindsight that was a mistake. Otherwise I was very satisfied. The driver and his assistant were a pleasure to work with in Wanaka and in ChCh and to trust my worldly good to. My thanks go particularly to them.
Respectful And Helpful
Really professional and movers very respectful and helpful
Just need to stack on delivery, that heavy boxes are not put on lighter plastic boxes. Some lids unusable again. Stacking in truck was excellent
Lost headboard bolts x4 , bit of damage to fridge and toaster was stuffed. Damage to a crystal dolphin. but otherwise good . Suggest you put headboard bolts in ziplock bags and tape to bed head
On the positives the wrapping of fragile items was excellent and no breakages. The removal and delivery team in Nelson were excellent. On the negatives the packing day turned out to be disorganized and did not flow well. One of the team members was new and needed training. The team went over time and there was conflict between members. The laundry and bath room were not packed at all. Fresh food and fresh flowers were packed. As I said the person doing all the packing of my kitchen and my fragile items did a great job. The unpacked team from Nelson were out standing so I would use Conroys again. Just ensure you check the inventory carefully on your quote as I did not do this the weeks prior. The person who visited and consulted and did a quote had missed out items I had told him I had in my garage. When I contacted him he was very helpful and agreeable and the items were replaced on the inventory. Like all things the experience will be determined on who you get. I had both not so good and very good. Thankyou Conroys.
A Little Disappointing
We had very likeable amenable men collect and deliver our furniture. They were efficient, but at both ends of the service given us, a little more care could have been applied. We had clearly marked boxes, 'heavy', 'fragile', 'this way up', 'nothing on top'. We followed the Conroys Packing Guideline brochure. It is the little damage that is disappointing, holes in the hessian undersides of beds and lounge suite sofas from the legs of other furniture being tightly packed in. Chips on tables from the tie-downs and scrapes across wooden surfaces., one was caused by forcibly pushing a dining table through an obvious too small door, and there were other options that could have been implemented, admittedly it required more distance carrying and stairs. Two breakages of sentimental items caused upset ... BUT ... NONE of the damage is worthy of paying the excess on individual items. Our advice to future customers is, don't waste your money on expensive insurance. It was the worry of having no coverage that determined paying for insurance and at the end of the day, it was a useless policy for us. Christine from Conroys was a valuable first contact for measuring our house lot and giving valuable advice. Other communications on collection and delivery dates and times were also very good.
Smooth Removal
The team were in full communication and very friendly. Smooth removal and location of our possessions. Thanks
Good feedback during move
One of the best customer experiences I've ever had- in any field. Faultless. Cannot compliment highly enough