Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersYour service was excellent in all respects except on the day of delivery. The delivery was 4 hours late from the time arranged. I understand you have issues out of your control but there was no communication about what was going on and no certainty the delivery would even go ahead on the day. Unfortunately I had only a allowed 2 hours for the delivery so when they didnt turn up I had to make alternative arrangements ...otherwise they couldnt have been able to access the building/apartment.
Once here the guys did an amazing job getting the heavy large box up to my apartment......no damage despite a very tight fit. Thank you for that.....but I do think you could improve by keeping your clients better informed and avoid wasting everyones time.
Thanks so much for the awesome crew! We got notified when the boxes were about to land in the NZ. We were able to keep track on every stages of the shipping, and gave us flexibility on changing the destination address. The moving guys were arrived on time, delivered the boxes carefully and quickly. Grateful to have Conroy as our overseas shipping provider!
Great to deal with, excellent service with friendly and helpful staff. We were however a little disappointed with some minor damage to items where the packers were made aware of the risk, and scuff marks to other items where packing blankets would've prevented the damage during our move from Wellington to Christchurch. Overall though, a pleasant experience, thank you very much!
Nick and the team at Conroy are amazing. No fuss, all care and really nice guys. We recommend them 100%. Simon and Sarah
The lounge suites arrived with marks and stains from the transport. Blankets were dirty and no moving plastic was used.
Wellington crew (unloading) were wonderful and took real care with our furniture especially the pieces that meant a lot. Cheerful attentive and efficient. Just great guys showing great customer service.
I have recommended your wonderful service to friends & family. We were impressed with the packers & the movers. The guys who packed and unpacked the truck were amazing.
We are totally blown away with all of your services, can't thank you enough ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I was supposed to get my goods delivered to me today 11.4.2023. No one from Conroy contacted me to confirm the delivery. When I spoke to staff last week, the delivery was confirmed for today. I had to contact them today asking about the delivery for today and I was told they would call me back. Then I had a call from Townsville branch saying that my goods are not even here in Townsville. That's very irresponsible, they could have contacted me before and told me about the delay so I could have planned ahead. We shifted to another house thinking that we would get our things today. Now we are so sad, confused and stressed out due to your irresponsible staff members who were not even capable of communicating effectively with customers. Now I will end up living with out furniture or a fridge. This is such a pathetic situation and so hectic. We will be so embarrassed Infront of our Friends who we have invited for our housewarming. I would never ever deal with your incompetent staff again.
I must say, your staff in New Zealand were soo good, the guys came to pack the goods were awesome and amazing. They were very helpful and kind. I would love to deal with them again. The one star I have given is just for them but in reality they deserve 5 out of 5 stars and I would happily give them that. Your staff here in Australia are so incompetent and least bothered about customers. They caused me a lot of stress and financial crisis. 0 out of 5 stars here unfortunately.