Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat Customer Service
Reliable Service!
Great team, super helpful with our shipment and keep us updated on time. Reliable service! Definitely would recommend to family & friends.
No complaints with the 2 guys that did the moving, they were on time, professional, careful with our furnature and efficient with what they did.
The 3 Star rating is based on the Comms & Admin around billing.
1/ We were initially billed for 30min more than the job actually took. Had I not been able to verify the times via Google Timelines this wouldn't have been picked up. I would have expected a company of the size of Conroys to have a Fleet Tracking system (eg ERoad / Navman) such that arrival and departure times were determined automatically.
2/ I wasn't expecting to pay for a smoko break in the middle of a 2hr move. I know the movers need their smoko, however given the size of the job (6pcs of furnature & 2 pot plants) I would have expected smoko to have occured either before or after the job.
Really Appreciated The Efforts
We really appreciated the efforts of the team when the settlement of our house was significantly delayed. We did have two of your new Philipino staff involved in the move. Johnny packed our kitchen and we had a number of breakages in these boxes. They were also overloaded and were very heavy. Roberto helped with the unloading and the language barrier was obvious. Several boxes were off-loaded sideways or upside down, including several that were clearly marked 'fragile' and 'this way up'. Perhaps some more coaching about packing techniques and the key terms used in the removal business would be useful for them - we do acknowledge that this is a big move for them and the fact that you've taken on three recently is admirable. We'd also like to make special mention of Penny, Jim, and Mike. They were all very helpful and supported us throughout the move.
A Positive Experience
Has been a positive experience particularly with the ChCh office staff during the 16months we have had our goods in storage and the move was done with good communication by the driver.
Very Helpful
Conroys were very helpful all the way through from quoting to organising the uplift and through to delivering - everything was well packed, nothing damaged or broken - friendly staff at all stages
Brilliant Move
Brilliant move. The guys were friendly, worked fast. No issues.
Highly Recommend
The guys in Tauranga did a great job packing my household and the guys in Napier did a pretty good job in unloading my household. They were very helpful as one of the legs came off my entertainment unit and Ben was more than happy to fix it for me. I would highly recommend you Conroys to anyone who has a big move like I have.
Excellent and efficient service
Excellent and efficient service. Within less than 24hrs of applying for a quotation online, I had a reply. Within 2 days we had someone come to our house and send us a quotation. The packing team was so efficient. Casey and Johnny (I think) were so pleasant and so was Russel the driver. They made light work of our home. When we got to our new place the boxes were arranged in the most efficient way as if it was in a warehouse. All the big items were placed inside the house for us and they even turned on the freezer! Thank you for the great service!
Highly Recommend
I was very pleased with the service I got from Conroys. They packed everything and did an amazing job. When my stuff was delivered the guys were really good and Ben especially fixing my entertainment unit, just the leg came off but no problem for him to fix it. I would highly recommend Conroys to anyone.
Great customer service. Kept me updated every step of the way. Would definitely recommend Conroys and would use them again.