Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others- Very kind men delivering goods
- Efficient
- On time
- Kept me informed
- Everything well wrapped
Very Punctual & professional. All items were treated carefully & packed with care.
Truck was to leave Napier depot at 8am but didn't arrive at 243 Te Mata Mangateretere Rd until 9.15am. We should be charged 30 minutes but probably charged 1.25 hours. Don't know what took them so long.
First issue is the perspex on the dryer door that was damaged. It was due to the way the movers packed it on the truck. They insisted that there was nothing to worry about and that their boss would make sure it gets repaired. We were subsequently told that Conroys would not assist as we had not taken insurance with them. We acknowledge we did not however, given that your staff reassured us on several occasions that it would be repaired we feel that this promise should be met. I had an email from a staff member regarding the damage to which I replied and received no response, despite following him up on it.
Second issue, I had to help upload the truck as the staff were taking some time to do it and one staff member was having a rest. I have multiple sclerosis and the extra work I had to do to get the job finished has triggered a relapse of my symptoms since then. With some symptoms being painful. There seemed to be no sense of urgency to get the load and unload completed. We had hired the movers to help because of my health and my husband has a persistent back injury. Both of us did a fair amount of work that day in an effort to get the move completed. We had previously used Conroys and found the team at that time to be excellent.
Thirdly, there was a near miss incident. A child was helping that day and was allowed to control the tail lift of the truck. My family were alarmed when we heard staff calling to the child to wait up and make sure the person's toes were clear. Had they not called out there could have been an injury.
A big thumbs up to your business, and big thankyou to all your staff especially the nice young men who loaded and unloaded my furniture nothing was a problem to them and they were so professional and polite , thankyou again.y
Fantastic, quick and careful. Two great guys, worked well together. Very slick, on time and great communication. Highly recommend.
Easy to contact person with any queries and prompt responses which was good. Some difficulties moving from a town with no Conroys agent who could visit to quote. Helps if you are competent with doing videos etc but some difficulty for older people. Fortunately, Conroys responded well. Movers turned up right on time and were cheerful, helpful and competent. A couple of reasonably minor damages experienced but I suspect caused by the subcontracted young helpers. Overall very happy with the service and the cost.
The advice and service from Nathan was outstanding.
You giuys are tops ! But read below and please note we shoutred the half doz guys moving us in dinner and drinks at the end of the shift. We also gave one of our $300 couches away to the guys.
Glen the delivery driver exceptional guy, friendly and accomodating , exceptional service
Great service, very pleasant & competent team. All done on time. No damage. We are very pleased.