Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat Service
I was so impressed 2 1/2 yrs ago when we booked with you come and move us into storage, but I was even more impressed on July 10th 2023 when you delivered our furniture in perfect condition. The delivery guys were awesome, thank you. The delivery guys were polite, respectful and I would have no hesitation in recommending your company to anyone. Thanks again for a great service.
Regards, Gaylene
Excellent Customer Service
Excellent customer service, communication and staff. Great packers and packaging. Very good after sales service too. Thanks to all
No Improvement Needed
No improvement needed excellent service many thanks Ian
Overall A Good Service
Over all a good service, although a few things were broken which you expect, the service was good along with the communication
Went Above And Beyond
Kept updated throughout. Conroy staff went above and beyond to assist with customs requests making a huge difference.
Eric lead the team in a postive upbeat manner, he was a pleasure to work with, both on my move out of Innes and my move into my new property in Te Kura. He worked collaboratively, positively and proactively with myself and our team. He is a credit to the Conroy team.
Overall, the service end-to-end was great. Price was really competitive. Only reason I gave 3/5 was, although it was communicated ahead of time that on the day of delivery, we would be driving through and thus the delivery date would need to be in afternoon, the gentleman who called on the day to arrange the delivery was quite rude and came across almost like 'I know you won't arrive before 3pm so either we deliver this morning, or we deliver in 4 days time'. So while on the road I needed to scramble to try find someone to open up our property. Left a really sour taste in my mouth.
Went The Extra Mile
Great team of 3. Fast and efficient, friendly and respectful. Patient and very helpful. Went the extra mile. AAA+
Quite Disappointed
Our overall experience with quotation and booking was great. Good clear communication throughout.
Unfortunately our moving experience was different. Our quote mentioned that all beds and sofas would be put into plastic covers, this did not happen. Only our queen bed/base was covered, our other bed and sofas were not. All other items are now in storage without covering.
There was also signifcant damage to the top of our chest of draws and dining table. It appears this has been caused by furniture being staked on top of other items without the use of removal blankets. The use of removal blankets to wrap furniture was also mentioned in the quote.
The stacking of furniture in our storage unit was poor and has needed to be re stacked to prevent futher damage from occuring.
Overall we are quite disappointed with the service provided.
Latgely satisfied but concerned that no discussion has been raised on damaged items even though the damage was brought to my attention by the delivery crew.
Two items received were damaged on arrival. A leather couch was water damaged at its base and a wooden bench has its legs broken at the connection to the seat.