Customer Reviews

I can't thank enough Conroy for helping me with the move. I moved from Hastings to Tauranga and honestly it was such a daunting task. I had no idea how to go about it. Conroy has a very simple online process, the customer service is amazing they planned everything and the results were amazing. Through out the process they were there with me, they helped me with the storage issue as well and delivered the goods on time without even a single scratch. They were so quick and meticulous with the packing, transport and delivery. Special thanks to Brooke, who was my customer support agent, she made everything possible. Thank you so much guys. I would definitely recommend Conroy to my friends and colleagues. 

Movers left our washer and dryer behind.

Still waiting for a call back regarding it getting sent us.

We'd very much like to be rating you 5 Star and ticking YES to to the above two questions. However, there were a few "hiccups" that occurred (some not too major) leaving us a bit perplexed and with a sour taste over our experience . The main issue was the attitude of moving staff after he caused damage not only to two pieces of our main bedroom furniture (chip to top left of headboard & 3 chips/scratches to top of a bedside cabinet) but more annoying was that he tried moving both bedside cabinets (one on top of other) at same time - with the almost inevitable result! Yep, the top one slid off.. causing a gash/hole in the door between passageway & main bedroom! He refused to accept that he had done anything wrong (had a blase attitude) Also, I was left feeling like we were treated as "second class" customers for not using your packing service? I say that because he made a comment when I asked him for a phillips screwdriver to detach the mirror (off the dresser unit) and he said words to the effect that it was NOT their (Conroy) job to be providing any tools, as we (the paying customers) had chosen not to use your packing option. Of course by that stage, all our tools were stowed away in a box somewhere up front of Conroy truck. I then had to go find a neighbour who could lend me one. The crew were also rather slack with their "timeliness" by arriving at 09:05 (we were told 08:00 by Operations via phone call to Rochelle the previous day) and they took a full two hours from leaving Otane until arrival at Ypres Street. I wasa advised  that they'd be taking a 30 minute lunch break (no problem with that) however, it should no way have taken 90 minutes to drive that distance? My wife was left hanging around waiting & wondering what had happened? There were a couple of other minor matters, but I do feel like I've moaned on enough already..

Thank you very much for the good service and always keeping us up to date. We were never unsure during the process. Our goods were also received in the exact same order that they were shipped in with no damages.