Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersReally Friendly Staff
Really friendly staff, easy to deal with. Were very careful and professional with our items and were efficient as well.
Incredible Service
Incredible service from the original quote to delivery of goods
Great Service
Great service from door to door. Great communication. Happy to receive my goods safe & sound. Thank you for the excellentl service. Will definitely recommend your services & company.
Great Service
Overall the service was great but the quote was a bit confusing from my perspective as i thought the quote included the insurance but it didn't. The pick-up and delivery crew was awesome, nothing was a problem for both teams.
Punctual And Efficient
Easy to understand website and booking. Called by the team before the move to check everything. Lads were punctual and efficient. Payment automatic so didn't even need to pay an invoice after the move. All in all - fab job, thanks a ton.
Great Communication!
Awesome team, saved us in a pinch after being cancelled on the week before our move. On time, friendly, fast workers and great communication! 10/10 would definitely recommend.
An overall good experience, absolutely would recommend you to friends and family but a couple of things to take note of for customers as obviously when moving it's a very stressful time so two small things to make it easier for customers.
1. it would be great to know what time the removalists are coming a little earlier than the day before as I was leaving Auckland that day and needed to know how far I could go to book accommodation along the way.
2. the only other thing that could have been improved is that the movers were 30 mins late arriving and a text from them to say they were on there way but running late would have been great so knew where and when I had to be there.
simplify your processes/ number of people involved.
After getting a few quotes I thought Conroys hourly pricing was really competitive and great value.
The two movers who came on the day were really efficient and worked quickly and were friendly and easy to communicate with. Unfortunately the top my dining table has been damaged in transit - possibly by the straps holding it down. Otherwise a great experience
Less Than Smooth Experience
Staffing issues at Conroy and contractors made this a less than smooth experience. The people that did show up were very nice and accomodating but it appears that work and timing pressures caused them to do a less than perfect job. One packer showed up in the morning of packing day with two more showing up around 3pm. Packing had to be completed the following (moving) day. The truck didn't arrive until mid-morning and though they worked very hard, moving wasn't completed until 6pm. We are still in the process of unpacking but so far we have found several damaged articles. Once unpacking is completed we'll send a claim for the damage.
The guys were not told about the driveway, which they couldn't get the truck up. They were not told how much they were collecting. They were given a truck with no tail lift or ramp, some of the things being moved were extremely heavy, such as fully loaded full sized tool chests, and they had to lift these by hand, risking damaging the item or harming themselves. Their treatment makes me not want to use Conroy again, they were great guys and did an awesome job, they deserved better. Aside from that communication with the office often took days to get an answer to questions.