Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHighly recommend
Excellent Service
Excellent serive. Nice friendly people.
Amazing
You did an amazing job. Will use Conroy and recommend it to friends for sure
Professional
Duncan and his team were incredibly professional and took great care of our items throughout the move. There was one "accidental damage" which Duncan promptly reported to us, which we really appreciated the level of transparency.
Duncan's jokes and sense of humour did much to alleviate an otherwise stressful move.
Thank you
I cannot praise Conroy Removals enough. I had anxiety about NZ Customs; about NZ Quarantine inspection and about how a huge delivery truck could access my island home. Well, EVERYTHING went totally perfectly! Each step of the way was communicated clearly, and every step of the process facilitated and executed with speed and without a hitch. The delivery guys were so considerate of me and of the unique nature of my delivery and contents. So though an exhausting time, they managed to make it a pleasurable day. Thank you so much to the Conroy team!
Recommend
The boys didn't have a dolly which makes it harder and slower for the movers to move things. I would recommend getting 3 instead of 2 movers as one of the men stayed in the truck to organise while the other mover, moved stuff. Otherwise the lads were lovely and the move went well. Have used before and been impressed both times. Would definitely recommend.
Great job
Great job, thank you!
We were quite disapointed with the service provided, which was unexpected as we have used Conroys in the past and have always been very happy with the results, but on this occasion we had a lot of problems - as folllows:
Our personal belongings were damaged (see below) as a result of the movers not folllowing the proper process not by accidental damage (there were a few minor accidental damages that are not worth mentioning here). 3 movers arrived, 1 was good, 1 was a bit careless and unprofessional and 1 seemed to have low motiviation and spent a lot of time watching the other 2 working.
1. Our fridge now has a large dent in the front of it and the upright freezer a scratch on the front.
2. Our near new couch has a big black oil mark in the shape of a smile on it, it was not wrapped and was dragged accross something dirty.
3. Couches and mattresses were not wrapped as Conroys has always previously done when moving our stuff, this time nothing was wrapped.
4. Our tile floor at the entrace to our home has been marked in multiple places by a piano being dragged accross it.when it would not fit through a doorway and needed to be taken through an easier route which should have been the route used in the first instance.
We would be more than happy to show Conroy's the damage caused and would welcome your help to make this right.
thanks
Impressed
The whole process from start to finish was made to feel easy, any questions or queries I had didn't seem a problem for the staff. When my contents were picked up, the chap was friendly and helpful. When my contents were in transit there was email communication as to where and how it was doing. I was very impressed and would definitely use Conroys again.
Really great customer service both over the phone organising the removal and from the removal truck guys. Highly recommend.