Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHighly Recommended!
We have moved international and national with Crown 4 times with absolutely no damages. We moved from Rolleston to Hamilton and have sustained multiple damages to 3 pieces of furniture, the dining table has damages to the table top because it was placed facing the container wall with one layer of moving blanket for protection, damages to the coffee table with multiple nicks to the legs and a storage unit that was wrapped in bubble wrap and literally fell apart as we removed the wrap. Linen was used as packing materials around kitchen crockery, multiple layers of paper was used to pack plastic containers which was wasteful and not necessary, this packing paper could have been used across the crockery not my linen. A priority box wasn't used, therefore we struggled to find all the bed legs and remotes etc as they weren't specifically itemised on the inventory list. The Auckland team unpacking us in Hamilton were great and commented on the really poor quality of packing when they found the furniture items damaged in the container. The overall communication needs to be improved, In Christchurch we received confirmation of packing/uplifting dates only to be told by the surveyor a week prior to packing it wouldn't be likely to the following month, however they did meet the packing date as confirmed. The communication in Auckland is good, however if settlement date is an important piece of information to have then the form should make that clear. Request Date does not mean the same as settlement date, when you haven't ever used Conroys the clients wont know that you dont unpack after midday if it conincides with settlement day. Other than that the Auckland team was great, the unpacking great were also great.
Please see text sent to Shane on 16 Aug re known problems. I will not be unpacking until after new carpet is laid in week of 28 August. I accept there can be issues when moving. My gripe is that I was not told about them, and staff need better/more training in regard to reassembly of recliner chairs.
All staff pleasant to deal with, and those with Christine and Rachel were excellent.
All Went Very Well
All went very well. The movers were very cheerful, polite and efficient. Communications before hand very clear. It would-be helpful if the forms to be filled in for insurance etc are written in larger print and so better visible.
Thank you
A Great Company To Work With!
Personal care especially through the telephone support of the move coordinator was excellent!! A great company to work with!
Very Friendly Team
Had a great move thanks. Only thing wanted to note was I asked if truck would be big enough for one trip but we ended up needing two trips. Not major as was short distance between addresses. Very friendly team.
Cheers
I will insist they use them!
Chris and Kane were our removalists and wow what an amazing duo. They were so efficient and their jigsaw packing skills meant that no space in the container wasn't full. The way they cared for my furniture and belongings was outstanging and the way they remained positive and upbeat the entire time didnt go unnoticed by all of us - even on day two when they came to do the unloading. I would do more than recomend them to friends and family - I will insist they use them!
Another trouble free move
Another trouble free move . Communication was excellent and the Driver and movers were also.
Thankyou
Darryn Jacob and Rayden - we greatly appreciate your careful and efficient moving service
Excellent customer service and service delivery. Kept me informed all the time. Items were delivered in perfect condition. Highly recommended!