Customer Reviews

Great customer service by all involved.

It's been a number of times NZ Aust and back. It's been an ongoing business relationship with the Conroy's team. Reliable advice, respect, communication, quote and a great team to pack and unpack as we have relocated. A big thanks Conroy's for helping us relocate from the Bay to Brisbane. Cheers Dave and Sam 

We were a bit disappointed that one or two items were damaged, nothing of great value thankfully. Not sure whether that was from the loading or unloading. The guys who delivered to our new home were great. However we felt they were at a disadvantage as they had no tail lift making it more difficult for off loading, but they coped really well. All the people we have dealt with at Conroy's have been friendly and very helpful and that's what would make us use them again. 

From start to finish was nothing but a nightmare, started with the two guys who Conroy's sent to pack our stuff, nothing short of amateurs, didn't know what they were doing as shown by how much stuff turned up damaged upon arrival at our new place in Australia . Worst of all we signed paperwork at our place as to how many boxes had been loaded onto the truck, not knowing how many boxes were loaded as we didn't load the truck but as good faith as to what they had said. We were told it should take up to 6 weeks to turn up in Australia from NZ , this turned into over 9 weeks, which in turn meant we were in our new place for 4 weeks with nothing but what we had packed in our suitcases. When our stuff finally turned up from Conroy's in Australia, which we will add did a very good job of getting our stuff to us as soon as they could, which we really appreciated, we found several items that were damaged and worse,  items that had not turned up at all. My wife and I had the job of ticking off the boxes as they came of the truck and this all matched up with the paperwork, however apon unpacking our stuff we noticed several items were missing, so we contacted Conroy's in NZ to ask if there were any boxes left over unmarked from the shift, this is where the communication was very unsatisfactory, we got passed around to different people who couldn't tell us anything, but what was most annoying was we kept having to chase them up to try and get answers, finally we got and answer saying we ticked off our stuff and it matched the paperwork ( which we didn't deny ) so basically saying that they packed everything at the house and we got everything. Some of the missing stuff was put into the garage to make it easier for the movers to pack up, when the truck left ,the garage was empty, so I could park my car back in there, we also stayed at our place for a further 3 weeks after everything was packed (We ran a motel so had to carry on to the new owners took over ) so would've noticed anything left behind and contacted Conroy's.Well I'm sorry Conroy's everything had been packed, the house and shed were empty, also some stuff that went missing had sentimental value and couldn't be replaced. So the only conclusion we can make is that someone at Conroy's helped themselves to our stuff, and that Conroy's NZ couldn't care less. We are the first of family and friends from NZ that have moved to Australia and will be advising our friends and family not to use Conroy's when they move over. Very poor service from a international company in NZ.