Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFriendly Helpful
Good Communication
Good communication. Everything went smoothly. Staff are lovely to deal with.
Went Smoothly
Move out went smoothly and expecting items will be delivered in good condition after storage period ends.
Much Appreciated.
Penny and Nick were great and the whole process was so easy. Very professional and knowledgable. The wrapping of specific items at he house was done really really well and the shipping and arrival was quick and painless. Thanks for doing such a good job, much appreciated.
Great communication
Great communication,prompt pick up and delivery. Helpful with the initial assessment and costing.
Great teamwork!
THE TEAM WERE GREAT. BEN, DARRYN, SARGE, BILLY S. AND FIONA. ALL WERE EXTREMELY PLEASANT AND NOTHING WAS TOO MUCH TROUBLE.
Very poor experience Extremely stressful , truck due to arrive at 9 got a phone call apparently the staff hadnt turned up to work , then 10 another phone call truck wont start apparently flat battery , phoned branch manager said he look into it and get back to me but never heard from him again and wouldnt answer phone till end of day , Truck finally arrives at 12 , Driver and a couple of young kids , 4 and half hours later truck loaded but couldnt fit everything on .Now this is where the service improves , they sent another truck to collect the balance and didnt charge us for it , would also like to mention that all the guys on both trucks were very helpful and friendly, especially Mike who I was dealing with mainly. So booked at 9am finished unloading at 7.30pm .
Amazing
An amazing group of men .nothing was an issue, they made the whole move very easy for myself and the family.
Very happy
Easy to deal with. Did what they said they would. Very happy worth the whole process from scoping, packing, to delivering.
Nothing fine in the lead up to drop off. Lynn and Peter were very communicative and this is why I have awarded you a 2 star ranking.
Two issues - firstly we paid almost $500 for a quarantine fee and I was under the impression that our package with Arkay covered us for all such incremental costs both ends? I think Khun Pooky from Arkay is chasing this up from the Bangkok side.
The main issue was with delivery - again I understood that we had a full pack and unpack at both ends. The Thai side were impeccable, thorough and professional. At this end, whilst the big items (sofa, book cases etc) were unboxed and put in place, between 60-70 boxes (honestly, I lost count) were just dumped in the garage making it look like a warehouse. No bosses were touched or opened. I had to spend the day lugging the boxes around the house and opening etc. Even bigger items like hanging cases, huge paintings, bikes, big microwave oven, were left for me to do.
I was not told until yesterday that the boxes needed to be flattened and have had to spend another 2 hours this morning ensuring the huge number of boxes that were left unopened, in the garage, were flat ready for collection.
Peter just told me that the very basic should have seen the boxes opened and left in the appropriate room. A service which we clearly did not get and I do not feel that we got what we paid for from Conroy. Based on this experience, I would not use Conroy again, nor recommend to anyone else.
We utilised Conroys services for our recent move which involved 2 weeks storage. The packing staff were friendly and helpful, just could have been more careful in their packing as minor damage done by not enough care. Not sufficient to make a claim. The drop off crew were also friendly and very helpful with no issues in the placement of our possessions.. Contacting Conroys was simple, though we seemed to be always dealing with someone different. My preference is I like to deal with one person. Conroys , for us provided a one stop shop. Areas of improvement can be made, though overall I would use Conroys again.