Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersTotal teamwork.
Professional
John from Conroy Removals made contact with us for our removal from Auckland to Hamilton. He was very professional when he came to our home, and gave us confidence in them providing a first class service.
Friendly, helpful service. Very great experience
The boys are excellent at their job. They took very good care of our belongings.
We felt that the strong fit men who moved our furniture were in two much of a hurry.; one in particular. The focus was on speed and not alot of care for our belongings.
Our freezer and dryer were damaged in the move as they were dropped off a trolly. The damaged was acknowledged.
I would have also liked to be advised the time the truck was arriving sooner. The day before the move to hear from someone was two stressful. I actually phoned 3 days before to settle my nerves.
The skill that the movers had in stacking our furniture was incredible and much appreciated.
Conroy Removals treated our belongings with care and this is positive. However, the communication was scarce, and confusing, as we received different answers from different people about the status of our shipment, only to receive some real answers after paying an extra fee. This is not professional.
No complaints regarding the service as delivered.
We found the online ordering did not fit our circumstances and despite the on site visit by a sales rep to understand the requirements, the whole exercise was made more complicated than needed - partial order through sales rep and part required on line.. We made several calls to clarify requirements and the operations team did not seem to know of our requirements indicating that internal communication is not working. Suggestion would be for the sales rep to place the orders on behalf of clients.
First of all, the response from Lynn, the customer service representative, was excellent. However, due to a system glitch, we received two incorrect arrival notification emails under Lynn's name. This significantly undermined our trust in your company until we actually received the package. Secondly, when I received a phone call regarding the delivery time on the day before, I kindly requested to postpone the delivery by just one hour due to a work commitment. However, I was bluntly refused and told that if this time didn't work, it would have to be next week. On the delivery day, the delivery didn't arrive even at the appointed time. When I called, I was told by someone arranging the driver that there was a delay due to an accident on the motorway (which turned out to be a lie, as the driver later honestly informed me that he was delayed in loading the items). Moreover, because of my confirmation call, the driver had to park illegally on the motorway, causing further delay. I was then assured that the delivery would arrive shortly, despite being two hours late, with the remark, "Are you happy!" This whole experience was extremely frustrating, resulting in me canceling work and wasting half a day.
Great service.
I have used Conroy Removals 5 times now and I just don't bother getting a quote from any other company as Conroy are the stand out movers for me for customer service, comms, removal, delivery and everything in between. The staff on site doing the pack up and the subsequent delivery are always respectful, personable, and give 100% . The teams seem at times to be a real mix and match of age, background and experience, but they get the work done. Total teamwork. An absolute asset to the company.