Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent Service
The two-person team was lovely, friendly, and efficient; however, we have noticed a few extra dings on our stainless steel fridge-freezer since its delivery, and the TV was handled in a way that left huge marks all over the screen. We weren't expecting our goods to be handled so roughly.
Efficient
Wrapping and removal were done in a timely manner by friendly and helpful staff. Some minor damage was sustained by several items (noticed during unpacking), but I guess not too unexpected.
Delivery was similarly timely, efficient and friendly. Thank you.
4 Stars
4 Stars
I thought my instructions were clear. Pick up the number cartons only, along with 3 heavy duty bins and 2 bookcases. A carton arrived that was not numbered and therefore was not supoposed to leave Auckland and one of the numbered ones was left behind.
We have used Conroy’s several times in the past for both small and large house moves, and have generally been satisfied with their service. However, our most recent experience was disappointing for a number of reasons.Both the collection and drop-off times were delayed by 1-2 two hours and was not communicated, which was inconvenient. Despite the poor weather conditions, no floor coverings were used, resulting in our carpets becoming very damp and dirty. Many of our items, although clearly labelled, were placed in the wrong rooms. We also found that several items were damaged during transit and handling - for example, a table leg was ripped off our dining table. Additionally, boxes marked as “fragile” were stacked with heavy boxes on top, causing damage to the contents. I was also directed to numerous different Conroy staff via email and phone, and was invoiced by separate staff members, which added further confusion. Lastly, the storage costs were unclear. We paid for a full month of storage, but the invoice reflected a pro-rata amount, which was confusing. Unfortunately, due to these issues, we are unlikely to use Conroy’s again for our future moves.
Professional
Great service. Professional and on time.
Marvellous
We were totally pleased and impressed with your service. Ease of booking, the 10c deposit, payment completed on the day. Marvellous!
The punctuality, the attitude and care taken by Jarrod and Dave,
everything went to plan, even the weather (thanks for that)
Thanks for everything Conroys
5 Star review
5 Star review
Penny was a pleasure to work with, we will be using you guys in the future!
Recommend
The two movers allocated to our move were friendly and highly efficient. They did a great job and we'd happily use them again (and recommend Conroy Removals to friends and family).
It was excellent service and timely, punctual pick up by the men. They were polite and professional and flexible re later drop off time for van.
It was a pleasure to use them, a seamless experience and well handled by Cal, Karl and Porirua team on the day, as well as good back-office support by Luke who first did the quote in 2024, so continuity of service was very good indeed.