Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersEfficient and where they left a mark on the carpet contacted us promptly and had cleaners out to fix it ASAP
Fabulous
Absolutely faultless. Shane and Fiona, packers extraordinaire and Darren and Ben that were in charge of loading the truck, then delivered and unloaded same. Just fabulous, made everything so easy. From first phone call enquiry through to waving the empty truck off .... seamless.
Many thanks, Jan.
The labels attached to each item have been difficult to remove, especially when wrapped around parts like handles. There was one breakage, a dining chair which we need to have repaired.
Efficient
Very helpful in assisting me to complete customs and other documentation, flexible in scheduling delivery to the house, and very pleasant and efficient team to unload the container and stack the contents.
WE were very disappointed with the NZ end of our move. It seems no one person took control and everytime we rang (many times) we got a different answer. 21 items of our house pack were left behind, in Auckland. Ringing up your company the following day to enquiry when the remaining items were to be delivered the dispatcher said the next day. Unbeknown to her the truck arrived at our house ten minutes later. The truck had been on the island all day and the load was delivered around 1600. As the 1800 ferry crossing back to Auckland was cancelled the lads wanted to get the 1700 ferry crossing, so everything was dropped and they ran (so to speak).
It was clear internal communication was poor and someone should have been on the phone to us keeping us informed.
We paid for delivery unpack and removal of cardboard and paper. I've already done a run to the recycling centre dropping off collasped boxes.
While your delvery staff were pleasant and helpful they were poorly supported by the people at the offices. during the course of our delivery I've spoken to to nearly every office in the country rather than one person in Auckland co-ordinating the delivery. Not a smooth operation.
Excellent
The team were excellent
The teams at both Napier and Auckland loading and unloading the trucks were friendly, approachable and all requests we had were no problem to them.
Yes service from the guys was great .Only problem was the kitchen bench top was broken, but Nathan had told me about that when he confirmed the date of arrival.The kitchen top was left on the truck and taken back to the depot. It is to be replaced by Conroys.Thank you