Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent
After asking directly at least twice no one would give me a tentative date for delivery (I did not expect an exact date, just roughly). I was away over the Xmas period so was trying to organise someone to be home to accept the delivery.
Outstanding
The guys who packed up as well as the guys who offloaded our gear were outstanding! All great guys and so efficient!
Once again, I was very impressed with Conroy's move. The packing, removal and delivery teams were all early or within ten minutes of when they said that they would be there. The only two pieces of feedback. 1. for the packing team - I had computer monitors attached to monitor arms. Instead of undoing four small screws on each monitor to remove the monitors from the VESA mounts (standard monitor mounts), they unbolted spring-loaded bolts and left the VESA mounts attached to the monitors. As a result, I could not bolt them back on and had to replace the mounts. 2. Delivery team - When the quote was completed and stated on the documentation, it was clear that the house in Auckland was over three levels, but only two staff were sent. I had injured my shoulder and could not help with heavy furniture. I felt sorry for the two staff who struggled with the heavy furniture and a third would have been better from a Health and Safety perspective.
Very good
Overall very good.
Efficient
The movers were very friendly and efficient they put everything where we wanted it to go and the move was quick and easy
Recently I had my flat’s contents moved from Dunedin to Lower Hutt by Conroy Removals. I chose this company because of the pricing, availability, and option of insurance. While Conroy Removals certainly did the job asked of moving my things from origin to destination within a good time frame and had very helpful administrative staff, there are a few things that they did not do well including multiple personal (small but sentimental) breakages that were not disclosed to me, poor communication with regard to timing from pick-up/delivery drivers, and an unpleasant attitude from some staff members. I will provide more detailed information directly to Conroy Removals, but these are the reasons behind my ratings and likelihood of using this service again.
Highly recommend
Friendly guys, fast and efficient service. Highly recommend
Thank you
Extremely professional and efficient. The team in Tauranga packed and Auckland unpacked and both where amazing. Collection service of excess packaging material once you unpacked is great. Thank you!
Stella job
Lads did a stellar job, packed up way more than we thought they would and then moved it (and assisted with other things like the Dog kennel) at the destination.We are still opening boxes but so far nothing of note was damaged broken either (to our surprise) so very pleased with the service.
Broken bedroom draws, 1 tall boy draw and 3 out of 6 dresser draws, one was completely smashed, bent floor lamp, bits of wood chipped off other furniture. Absolutely poor care of furniture on Auckland end when unloading, no apology, no acknowledgment of the damage by the 3 men who delievered in Auckland. They were unprofessional and acted like they didn't want to be there doing their job. Unprofessional and will be spreading the word to people to not use via social media, word of mouth, google reviews and considering going to Fair Go about Conroy.
Had to call to find out pick up and drop off time. Communication shouldn't be left to the day before and then heard nothing about delivery time so had to call. Delivery was late and heard nothing about their eta. Absolutely disgusted by the service. Only positive, was the guys from Tauranga, lovely, friendly, professional, on time, took care furniture, if only they were the ones unloading on the Auckland end, my furniture would have been cared for - they were brilliant.
What you pay for this service, rip off. And what is the bet there won't be compensation for the damage. I took insurance but that should be void when your so called professional movers, are careless and caused the damage that they did, which was avoidable had they used their common sense and did their job as they should have.
Unhappy and will be making it known.
From being assessed, given a quote and then packing and removal, the process with Conroys has been hassle free. The Tauranga based packing crew who were allocated to us were excellent. The team took great care preparing and packing our goods. Polite, professional and efficient. We have already recommended Conroys to two other families here in Hamilton who are looking to move.