Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThank you
Hello team,
The delivery took much longer than expected, however I do understand it was a little out of your hands. Overall: great job! The two lads who unpacked were lovely as was Susan (Customer Service). Thank you for a smooth delivery of our inheritance.
Regards,
Excellent
The liase between Conroy and Waiheke Movers was excellent - but Barry (your Conroy driver) was outstanding ...nothing was a problem and he was just fantastic ...a credit to your company and i hope you appreciate how good his customer service is !!!
Very happy
This was a very pleasant experience with the removal team. The packing team was sensational, were very polite and friendly and worked very efficiently. Everything got packed very safely and we had quite a few treasures, we wanted to arrive safely and they did.
The pickup and delivery team worked very hard. Their ability to load the truck and use the space was amazing. We were so happy to see that they had an abundance of blankets and furniture was secured additional, so that it could not move.
Overall, we were very happy that we chose Conroy. Everything arrived in-tact, nothing broke, no marks or scratches. Therefore, no insurance problems. Extremely happy with this outcome.
Much better than most kiwi business. like communicating was great and the status report. things sorted ahead of time in regards to paperwork
Awesome
The two delivery people where awesome, friendly, helpful and all round good guys!
Efficient
Guys were great, very efficient & packed everything so well.
Look forward to using again when we move.
The guys that did the move were fantastic. Friendly, helpful. I had no insurance however they managed everything with great care. I was disaponitted at the intial phone service I received when I called about hiring someone for a couple of hours on the same day to help my mum move some boxes. The person I spoke to was rude unhelpful and never got back to me about cost enquiry. I nearly cancelled my move because of this . I either phoned the Napier office and spoke to someone at head office I think.. shame as a front person for the company. The team otherwise were great .
Very punctual
Can't get a better moving services. very punctual and reliable company. the team made my moving much more easier. the price is competitive to other removal company as well. I really appreciate all your help.
Only issue was getting the quote, everyone is busy
A number of issues with Tauranga branch. Left rug in home, took.two phones calls to collect it, as I was leaving my home the same day as pick up
Didn't arrive with rest of furniture in Auckland. It took four phone calls by me to your customer services area, who were very helpful to finally receive my rug to my residence in Akld. "Doug" from that office kept saying it would be on truck the next day but it never happened. No one had the courtesy to talk to me direct.
Also statue when picking up furniture in my house in Papamoa , the stand was broken and left in house and no one told me. Photo sent to Tauranga branch and have never heard back. The only people with any type of customer service was the lovely ladies who answered your 0800 number, and the manager of your Akld office who rang me twice to let me know when my rug would be delivered. Your Tauranga branch could learn a lot from him regarding customer service.
I will tell all friends and associates who are moving out of Tauranga to NEVER use your company.