Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersExcellent
Great teams at both ends to pack and unpack. The wrapper in Rotorua especially good but all staff excellent.
The team that collected the furniture were spot on time and handled all of out items with care.
The 2 gentleman that arrived to deliver the goods were very early and were very patrient as we waited for the keys to get access to out new home. They are a credit to your company. We fed them pies & coffee while they waited
Amazing
Amazing, wonderful, respectful staff. Introduced themselves, shook hands, fast, reliable efficient. Went out of their way to help make the job easier. Would highly recommend to anyone making a move who wanted excellent service. No breakages.
Was as stress-free as moving out can be. Loved hearing the guys laugh and banter while working their buttons off. Ka pai
Great service and very friendly,
Efficient
Guys were friendly, they got onto the job quickly and efficiently. Always polite.
Our shipment took almost half a year to get to NZ from Europe. Obviously it is not Conroy's fault, I understand the international conditions (terrorist activities on Red see, etc).
My problem was that there were no proper tracking, we did not have a clue where are our shipment was or when we can expect it, I always had to beg for information which was not always provided after my request. The tracking link in the email is a fake data are hardcoded into the URL as parameters, which is also a kind of misleading info.
The most important thing: we got all of our belongings, which is great. That is why the 3 star I gave. The lack of the communication caused headache and additional effort to chase the people at Conroy that is why I would not recommend Conroy to others and I would check whether other company exists with better customer service next time.
Recommend
We were most impressed with everything. The staff were amazing. Very curtious helpful and we enjoyed them. They were so fast and efficient and did a wonderful job. We would not have any problems with recommending your wonderful service to anyone else. Thank you very much.
Excellent
The crew we had were very professional and friendly, checking with us all throughout the day and were so careful with our property. They were excellent.
We have been disappointed with the labelling on the boxes since delivery. The labelling on boxes should have stated the name of each room and its contents - this was not always the case and it appeared that some items were just taken to fill a box void from another part of the house. Larger wooden items were affected by dampness while in storage which was something we had not expected. Maybe a warning to customers would be a good idea. If delivery happens on a rainy day maybe wiping off the rain water/drops is a good idea particularly on lounge furniture and solid wood furniture.
Workers were friendly and accidents do happen but if they happen an offer to report damage should be offered and not just a quick apology- "sorry'.