Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersEfficient
WE were very disappointed with the NZ end of our move. It seems no one person took control and everytime we rang (many times) we got a different answer. 21 items of our house pack were left behind, in Auckland. Ringing up your company the following day to enquiry when the remaining items were to be delivered the dispatcher said the next day. Unbeknown to her the truck arrived at our house ten minutes later. The truck had been on the island all day and the load was delivered around 1600. As the 1800 ferry crossing back to Auckland was cancelled the lads wanted to get the 1700 ferry crossing, so everything was dropped and they ran (so to speak).
It was clear internal communication was poor and someone should have been on the phone to us keeping us informed.
We paid for delivery unpack and removal of cardboard and paper. I've already done a run to the recycling centre dropping off collasped boxes.
While your delvery staff were pleasant and helpful they were poorly supported by the people at the offices. during the course of our delivery I've spoken to to nearly every office in the country rather than one person in Auckland co-ordinating the delivery. Not a smooth operation.
Excellent
The team were excellent
The teams at both Napier and Auckland loading and unloading the trucks were friendly, approachable and all requests we had were no problem to them.
Kia ora,
I'm pleased to have the chance to give feedback on the team who did my big move to a storage unit & house. I can't talk more highly of the 3 people on my job. I was exhausted after the approx 10 hour move - but nothing compared to how they must feel after so much lifting and carrying. Super curteous, polite, considerate, patient, listened and did everything they could to ensure my smooth and safe removal day, a huge thank you!
I think that when there is a significant object such as a piano involved that they should be paid an extra fee on top of their hourly rate.
Please pass on my thanks to the team!
Easy
Conroys made our move very easy, thank you so much
I was surprised that you tossed boxes around. Your packing instructions said to pack everything upright so I thought quite hard about having objects protected with the weight on the top of the box. But then boxes ended up upside down, and/or on their sides.
Also, when carrying heavy antique furniture, the weight must be supported by structural elements, not feet or tops. Not all of your movers knew this.
But overall, they were very careful, skilled and helpful.
Excellent service overall. However some packing was a bit slapdash and although we were given a delivery time in Napier, our truck was 1 1/2 hours late with no communication from the Napier. office.
We have used Conroys almost since its inception( probably too many moves round HB)Have not had any breakages or damage.
Communication good and the guys who do the hard yards packing, lifting, delivering excellent.
Very helpful in assisting me to complete customs and other documentation, flexible in scheduling delivery to the house, and very pleasant and efficient team to unload the container and stack the contents.