Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars!
Job well done
Reasonable price for a wonderful service
Amazing service and communication from the outset. Choosing to get my kitchen packed by Conroy's was the best decision - so expertly done. The guys on moving day were super friendly, very obliging, and all our gear was moved without a hitch.
A very reasonable price for a wonderful service.
5 Star Rating
Everything was great
1. Once the move got underway everything was great, however, the admin of getting an agreed quote and a correct, detailed invoice was difficult. Invoice summaries on a web presentation are useless, we need the detailed PDF. There is no point in cutting an invoice until the quote is agreed. Christine in Tauranga was great in getting it sorted.
2. The move itself, packing and loading under trying weather conditions was great. Kelly from Tauranga was brilliant and what she does and how she does it is a priceless asset to Conroy's and she needs to be paid twice what I would guess she is on.
3. At the Wellington end (Eastbourne) the delivery, unloading and unpacking service was fantastic. Again in difficult weather conditions, where nothing was too much trouble, special mention to Cam and also to Dean for organising the return of boxes to storage and collection of the empties.
This review would have been 5 Star excellent if you had a better internal ICT system (it trips up your staff).
4 Star Review
The Auckland crew were very friendly and polite, but didn't seem to work as a managed team, and they left their KFC rubbish in the container - which went into storage for about a month. We were just glad that we had everything delivered a whole lot earlier than initially planned.The crew at the New Plymouth end was also very friendly and by far better skilled, better managed and more careful with our household goods (only thing - please wash your hands after visiting to the toilet).It would have been great customer service to enable deliveries within less than 7 days under specific circumstances. Moving house is stressful as it is, and when circumstances change mid-way it would be helpful if the moving/storage company could be a bit more flexible too.
5 Star Rating
Could not fault them
Great service. Great guys who carted all the furniture. They knew what they were up to. Could not fault them.
5 Stars!
Just being told when a time and date of delivery would had been better communication from office.
From quote to delivery everything was perfect
Right from the quote to the delivery, everything was perfect. Moving can be stressful but Conroy's made the move go as smooth as it could. Both crews were such a good bunch and the best thing, nothing was damaged, very much appreciated.
Move was well-organised and went well
The move was well-organised and went well with the exception that a bedside table was damaged and noted on the delivery docket but as yet (four days later) we have not been contacted about this, which I feel is a bad oversight.
Service was great
From organising the quote right through to move day the service was great. Everyone involved was really helpful and respectful of our things when moving. Even the team who provided us with options ie. fixed price contract or hourly contract were great and I would definitely use them again.
Our dining room table could have been packed with more protection to the table top, couple of dents and one small gouge, not major. Our carriage clock was poorly packed, significant damage to wooden base. Otherwise, job well done with no hassle.