Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersOrganised
We were not contacted before move day for confirmation and start time and had to chase on the day. However, once the movers came on the agreed time, they were fantastic. They were so organised, careful and efficient.
Professional
At the Wellington end for pick up the team were an hour late. But when they arrived super quick and prodessional and worked as a team. The scheduling was advised early so I could plan and not being dropped into my new home in the South Island was good to plan my own travel to arrive ahead of the load, And folllow up calls to check in for timings was excellent.The call to move me in a day early was great. So all up, the logistics, the planning and the communications - top marks team.
Great
Great initial conversation with coordinator gave me confidence, Comms nice and easy, crews turned up on time, both pick up and drop off teams were friendly and hardworking, I liked them all a lot. All our stuff turned up unscathed.
Movers were an hour and 5 min late. No one let me know and no explanation was given. I had too call all the numbers I could find on the internet. Large mirror was broken during the transit.
Excellent
We were very happy with all aspects of your removal process. Conroys are excellent to deal with.
Professional
Have moved several times and have used Conroys. Always professional, worry free.
Efficient
We were lucky enough to have Gordon as our truck driver and co-ordinator, you could not ask for ask for a nicer person. We had a big load to fit in the truck and Gordon was incredibly efficient in loading and directing the movers always with a smile on his face and nothing was a problem. Gordon was also very supportive to the 2 younger boys helping giving good guidance and direction. Thank you for making the move less stressful.
All good although I have not received the delivery yet.
Excellent
Ben was excellent he was just so very organised. All the others were great too and all of them were so very polite and helpful even manouvering around my elderly cat who refused to move when they were moving the fridge. What a fabulous team and please give them a very big thank you from me for making the day so stress free.
My overall experience was good the only thing I didn't like was the way in which they moved the spa pool in Napier causing damage not once but twice being a relatively new spa I was a little upset. On getting to Tauranga I couldn't fault anything they moved the spa with no dramas (and there were only 3 men)
All staff were very friendly and introduced themselves when coming onto property were happy and friendly.
Our move from Australia to NZ was generally hassle free. The service of the Australian Crew was second to none - right from the time of quote with Gary, Rhonda who looked after the administration of the move was fabulous - through to the guys who turned up for two days to pack and load the container. Big shout out to them. The wrapping and packing of our gear was amazing. All furniture and items were wrapped so carefully and treated with care, there was an amazing attitude of the team - nothing was too much trouble and always with a smile. Respectful and courteous - they really made a stressful experience much, much easier. Communication with us was great overall - we knew every step of the way where our things were and what was happening without having to ask. 5 Stars Plus for the Australian experience.
Things were not so seamless when handed over to NZ. We found the communication with them really lacking - our ship didn't dock at Wellington as scheduled to unload so there were some anxious moments until we emailed and asked what was happening. Our stuff was unloaded at Tauranga thankfully - but it would have been nice to receive an update about the schedule change without us having to chase up. I guess we were so used to having had such professional and timely contact with the Australian side we had assumed it would be the same in NZ.
We were updated when our goods had cleared quarantine and the unpack team arrived on schedule. Like their Australian counterparts they were cheerful and easy to deal with - but no tools with them! Not even a stanley knife to cut packaging material, or tools to put the beds back together (services we had paid for). Luckily we had one stanley knife we had carried over, and we managed to borrow another for the day. But seriously? - how can removalists not have a bag of tools in the truck.
14 items of furniture and goods were not in the truck. It was all the items that NZ quarantine had inspected and cleared but somehow they didn't make it for delivery. Conroys do have an Inventory list so we would assume it would be standard practice to check off the inventory as the truck is loaded for delivery? It was all sitting in their Wellington warehouse thankfully, but it would have saved them having to do a second run to rural NZ to deliver the outstanding. (Which also included our toolbox which would have been handy for them to unwrap and reassemble our goods in NZ on the first run).
Communication about our second delivery of missing items was poor. It was us chasing Conroys - when are getting it? - rather than a quick email from them saying sorry for the inconvenience, we'll have to you etc etc.
Would we use Conroys again or recommend them to others? We would have no hesitation from the Australian side of things - but don't have the confidence that NZ would be as efficient with the wrapping, care and loading, and that little seed of doubt makes us hesitate. Have to say the packing and delivery teams on both side of the ditch were absolutely great - friendly and helpful so no complaints there - but you need to lift your game with your NZ communication and maybe review your delivery practices. This is why you have a less than 5 star review.