Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHelpful
Helpful
They were running late but rang to tell us. Both men were very polite and helpful. They were in and out very quickly and set everything up for us
Awesome
Once again job was done quicker than we expected. The boys are awesome don't muck around and friendly.
Highly recommend.
Conroy Movers were recommended to us for our move to Napier. The process was very easy, initially the infantry of our belongings was undertaken online and a fair and reasonable quote was given. Darren, Kevin and Kane promptly arrived on the given date. They went through our home with us to confirm what we wanted them to move. They made the stressful day easy and fun whilst being mindful of any possible damage to our walls and furniture in both taking to and stacking in the truck.
We would highly recommend Conroy as home removers.
Excellent
Excellent service, lovely helpful removal men. Would definitely recommend Conroys for a seamless move.
Excellent
Your communication was excellent. You always updated me as to where my belongings were. The pick up and delivery were seamless. I would highly recommend your company to anyone moving abroad. Many thanks
Highly recommend.
Great service, so impressed with standard of packaging and helpful staff members. Would highly recommend.
Our experience with Conroy has been a nightmare.
Damaged items, poor communication, significant delays, cigarette butts packed in our belongings, open pocket knife in our belongings, items were missed, including a whole kitchen cupboard and a new expensive vacuum, items were packed which were clearly marked not to be. Not only that, the uplift team was inadequate and the truck was faulty, meaning the staff complained the whole time. The two removalists that unloaded us in Australia were lovely and helpful.
Full details to be sent in email to follow
The initial Sales contact was pleasant and professional. Subsequent calls to Auckland Admin were rude and unpleasant. The team that packed us in Tauranga were fantastic. There was a well-documented incident of one of your team members tearing across the adjacent children's playground in his ute and then telling my neighbour to F$#K off when she confronted him, all while standing in front of a Conroy truck wearing a Conroy uniform. Not a great look for your brand.
But my biggest gripe was unloading in Auckland. The truck was an hour and a half late with only two guys showing up. The truck they had was inadequate for the job. Having a lazy axel meant the truck could not reverse down the long driveway (even though this was stipulated on our paperwork). This meant the guys had to walk up and down a long steep driveway all day.
And when I mean guys that included myself. I ended up spending the day unloading because if I didnt they would have been there all day.. 2 additional guys did come but only for a couple of hours. It was quite frankly ridiculous. I wonder if Conroy wants to pay my hourly rate? Because while I was unloading your truck I wasn't doing my job. What would have happened if my wife was managing the move instead of me?
Barry was excellent. He offered to put all the beds up but by this stage it was late in the day so we did one and I sent him home. Poor bloke had to do another job and drive back to Tauranga. That guy was quite frankly let down by Auckland.
I have a logistics background. Ive spent 25 years around depots and warehouses. My advice is that you should send your planners out on jobs from time to time so they understand the challenges the guys on the ground face daily.
Finally, my TV's were smashed, the furniture chipped and yes I have insurance but didnt need the hassle of dealing with all that.
I bet this feedback isnt published on your website for everyone to read!!
Awesome
HUGE KUDOS to Conroy. Christine was fabulous. Brian and his sidekick were AMAZING. Fast friendly efficient and funny. Same to the Christchurch crew who did the delivery. Would recommend anytime. Dispatch was behind the eight ball for not staying in contact enough but everything else was awesome. Cheers guys. Lindy Wi
My move had two stages - the majority of my contents were moved from Chc to Oamaru, and a bed was coming from Akl to Chc to meet with the Chc to Oamaru truck. LeeAnne in the office had excellent communication and was great to deal with. I rung the Akl depot on the morning of the bed uplift to double-check that everything was on track and found out that they had overlooked the move instruction. I explained the difficulty / urgency of my situation, and Timothy, the Akl Operations Supervisor, diverted a truck to pick up the bed and updated the instruction to ship it to Oamaru instead (advising me it wouldn't be in Christchurch in time). Grace and Sydney packed my contents in Chc, moved everything (fridges, beds, washing machine, tables etc,) up a hill and into their truck, drove the truck up and down our hill including the hairpin bend, and got the contents safely to Oamaru and into the house. The bed arrived 3 days after the rest of my house contents. Unfortunately I was back in Christchurch when the delivery driver, Craig, rung to advise he was ready to deliver the bed. When I explained that I was in Christchurch, he located a spare key and moved the bed into my room for me. So,whilst there was a hiccup with the Akl part of the move, the Conroy staff pulled out the stops to put things right.
Prompt responses to questions.
Team delivering our goods were very courteous, helpful and took great care.