Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersReally happy
couple of things:
1. and I am sure you get this all the time, (which is why I wondered why the answer given was not that great) - Insurance, this needs to be better communicated as to how and why etc, I am sure that it regularly causes grief, but with good delivery of the comms surrounding it, it would be quite reasonable to most people (IMHO)
2. It was not till the very last day (or few) that we actually got confirmation of the booking, so made it very anxious to see if we were actually going to have our stuff collected etc. I wonder if a 5% deposit might make the transaction a bit more stable, we (customer) lock in our dates etc., you (vendor) lock in your team etc.
3. Packers, they are amazing at what they do, everything packed so neatly and tightly, very impressive - up till the last 20 mins or so, this end of the truck was not as well packed or cared for, not a major but definately noticable. - hard, as most of the good stuff to 'block' stuff in (beds etc.), is already in the truck, maybe a cargo net type of thing might help this last section stay as packed?
Overall, really happy with the service, you guys are amazing, thanks for helping with our move :-)
Perfect
The HB packers Tim and Drew were super efficient and careful with our fragile items like Hifi gear and glasses. Very professional service. The HB truck driver Darren was also carefull navigating the drive and tress and packing carefully. The AKL team were awesome lifting up some tight spots and taking care with everything.Everything was either ontime or earlier than planned, communication perfect.
Efficient
Good communication and very efficient from the office people and the packers. I liked that Luke came first to see what had to be packed and delivered.
Hard Workers
So efficient
Great personalities
Hard workers
Recommend
Very accomodating, helpful, flexible and very competitive prices. Also from Destination point of view, and from my experience I have to say that they work with partners that follow the same way of doing things, which has been incredibly helpful. Everything arrived in perfect condition. Would 100% recommend to anyone!
Amazing
We found the whole process was amazing and the team were very professional. The packing crew at each end where very helpful and went beyond. The communication was great
Exceptional.
Could not fault the service,
From pick up in September 2023 to delivery last Thursday everything was 100%.
The two people, Alex and Lucas , who delivered our goods out of storage want a pat on the back. Exceptional workers in VERY trying conditions.
Pick up at Patumahoe perfect except just one vital piece of furniture missed. Probably due to the fact that the first group had finished packing when the 2nd group arrived who came to wrap the furniture. The 3rd group packed the truck which was quickly and efficiently loaded. Perhaps we should have walked round more thoroughly with them. Our other criticism was the fact that when it came to unloading the Wellington team did not turn up until the van was nearly empty. Our family had to do most of the unloading with just one helper.
Great bunch of guys thanks regardless of fridge muck up all arrived in a good state. Missing one box of oils sauces and tea towels?? We were real lucky unloading between downpour. Thanks again.
Hard Workers
These boys are hard workers, approachable, nothing was a problem, and working in all weather!
All the workers were great communicators, efficient and helpful. We thought some of the packing could have been better organised so as to help us on the unpack. For example, not mixing boxes with random items.