Customer Reviews

We were disappointed with the complete lack of communication regarding the delivery of our goods into Christchurch. I had to make a number of calls to get any information whatsoever. There was no front footing of this by Controys to manage our expectations. There were a number of breakages that occurred during unloading of our goods in Christchurch, as well as the fact that the most important part of our bed was sent to Wanaka and therefore we could not sleep in our own bed until that was thankfully returned to us some 6 days later. So we believe that a better experience could have been had.

I did not choose Conroy, unfortunately your services came as part of Biddulphs services as the New Zealand shipping agent.

After our container arrived in NZ Wellington Port, our Move coordinator said that it would take no more than 10  to 15 working days to arrive at our delivery address. 

I was informed that several of my items would need to go through biosceority check. which was arranged, I did how ever raise my concern on how the items would be repackaged after the check as I was worried about damages. Move coordinator assured that this proccess happens on a daily occurance and that the items would be correctly wrapped after the check. unfortunately this did not happen.

After clearing biosecurity checks, 5 days after arrival, Susan then informed me that it would take another 5 working days to be transported from Wellington to Christchurch. where Christchurch depot would then call me and arrange delivery, this proccess would  take another 10 to 15 days. contradicting what the move coordinator had mentioned before.

I then recieved a call 7 working days later, asking if my items could be delivered on the day. unfortunately this was not possible as we where at work, but requested that I be given a day or 2 notice before delivery occured.

A few days past, I didnt recieve a call. eventually I took it upon myself to call the call center to check, lucky as the delivery was apparently scheduled for the next day. 

Container arrived on time. but unfortunetly it was the correct container number, but inccorrect items loads. the truck and team had to return to the depot as they had no idea where my shipment items where. late that afternoon they arrived with a new container with my items in.  With no phone call from the delivery supervisor or managers as to what actually happened and why the incorrect items were delivered and packed. Luckery everything was accounted for but the repackaging of the biosceurity checked item was terrible. it was rewraped with a single biosecurity tape with all box contents exposed and open to damages. there were several scratches on these items. but I have decided rather not to follow the proccess of claiming for damages as past histroy dealing with this company as been terrible. 

What a fantastic service and the guys were so helpful.  So professional and we want to thank everyone who maked this move so easy. Please pass on our thanks again to the guys and also for the amazing service from start to finish.