Customer Reviews

First of all, the response from Lynn, the customer service representative, was excellent. However, due to a system glitch, we received two incorrect arrival notification emails under Lynn's name. This significantly undermined our trust in your company until we actually received the package. Secondly, when I received a phone call regarding the delivery time on the day before, I kindly requested to postpone the delivery by just one hour due to a work commitment. However, I was bluntly refused and told that if this time didn't work, it would have to be next week. On the delivery day, the delivery didn't arrive even at the appointed time. When I called, I was told by someone arranging the driver that there was a delay due to an accident on the motorway (which turned out to be a lie, as the driver later honestly informed me that he was delayed in loading the items). Moreover, because of my confirmation call, the driver had to park illegally on the motorway, causing further delay. I was then assured that the delivery would arrive shortly, despite being two hours late, with the remark, "Are you happy!" This whole experience was extremely frustrating, resulting in me canceling work and wasting half a day.

Flawless, is how I could say about our overseas removal. Conroy's men came in, wrapped and packed our household, shipped it overseas, got it through quarantine and customs then trucked it to our home where they unpacked their truck and took it inside. All the time they were doing this they had a smile on their faces, and nothing was a problem. Any queries we had were answered quickly and we knew where we were at anytime with our belongings. They also shipped our car with no hassle. All in all, we were very happy to have them move our belongings overseas.

The boys Ben, Mike & Christian were so polite & obliging. They got cracking & didn't stop until the job was done. Mike was extremely responsible about the pick up, then the drop off the next day. Nothing broken & all my precious art works wrapped & handled with care. I could not fault their work. Communication re arrival times could be improved on.

Thankyou Conroy for your services. Communication was efficient each step of the way. We recieved our boxes, although one was opened for quarantine inspection, everything was intact and no damage. Thankyou for your services and to all that did their part from removals to packing, shipping and delivery. All the hardwork did not go unnoticed. 

Will definitely keep using Conroy in the future and highly recommend.