Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersAmazing
Exceptional.
Could not fault the service,
From pick up in September 2023 to delivery last Thursday everything was 100%.
The two people, Alex and Lucas , who delivered our goods out of storage want a pat on the back. Exceptional workers in VERY trying conditions.
Pick up at Patumahoe perfect except just one vital piece of furniture missed. Probably due to the fact that the first group had finished packing when the 2nd group arrived who came to wrap the furniture. The 3rd group packed the truck which was quickly and efficiently loaded. Perhaps we should have walked round more thoroughly with them. Our other criticism was the fact that when it came to unloading the Wellington team did not turn up until the van was nearly empty. Our family had to do most of the unloading with just one helper.
Great bunch of guys thanks regardless of fridge muck up all arrived in a good state. Missing one box of oils sauces and tea towels?? We were real lucky unloading between downpour. Thanks again.
Hard Workers
These boys are hard workers, approachable, nothing was a problem, and working in all weather!
Respect
Every team member from our first enquiry to final delivery was working from the same page. We dealt with sales, office, operational, packing and transport teams they were all there to help the customer have a great experience. Respect for the customer and their possessions were paramount. Thanks for making this such a great way to move to our new home.
Highly recommend
Conroys Trans Tasman Service was Amazing I have moved from Brisbane To Napier and my stuff arrived non damaged , it was packed very good from start to finish I would highly recommend Conroys to anyone looking to Move .
Communication was not as smooth as I would have liked. I felt communication was delayed at times. I felt communication between the office and the delivery truck was missed.
Awesome
Great customer service. E-mail comms answered in timely manner and always able to ask questions over the phone if needed. Team who packed our stuff up in AKL were very professional and took the time to pack it all up safely. Team who delivered our items in BNE were awesome too. Really friendly and professional. Took the time and care needed to make sure our stuff was safely brought into our home. Only had 2 boxes that looked like they had been dropped along the journey somewhere from leaving storage unit in AKL to arriving here in BNE with broken antique teacups and crockery from my grandparents that unfortunately didn't survive. Other piece of feedback was around the time it took for our stuff to leave AKL. We assumed after it was collected mid Jan that it would be shipped shortly after that but it sat with you for over 2 months before it was shipped. We just assumed the container would be filled with stuff a lot quicker than 2 months and shipped earlier. Once it arrived in BNE updated regularly with different clearances Otherwise really happy with our experience with Conroys and would definitely use your service again.
Just on the paper work given at the end had they had bed bags, tv box etc and these were not used. resulting in some of the beds getting a big dirty. Was I charged for something not used. The guys were lovely and friendly
We found the whole process was amazing and the team were very professional. The packing crew at each end where very helpful and went beyond. The communication was great