Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"what a mistake!"
"The whole experience was good, right from the quote"
The whole experience was good, right from the quote (which was the best of three I obtained) through to the friendly guys who packed up and then delivered my furniture and boxes. Very happy indeed.
"delighted with the entire service"
We've been delighted with the entire service from Conroys. Really professional outfit who care about customer service.
3 Stars
"Unfortunately we were not impressed by Conroy professionalism"
On the 7th, Conroy removal moved our furniture and boxes from our previous house 2 km away from Gisborne township to a storage in Makaraka.
A few months ago, Nathan came to our place to calculate the volume of the house content and had obviously the opportunity to assess the steepness of the driveway and the accessibility of the house site which I am sorry to say he did not properly. Every tradesman who came to our place unanimously said it was not possible to allow a big truck to manoeuvre safely. A few years ago, we already had to rescue a concrete truck stuck in the ditch along the driveway. It is why when Paul called me 2 days before the removal, I reminded him how it was at our place which surprisingly he was not aware of! However, on the 7th, Conroy sent a big truck, undoubtedly considering that we, owners of the place, were not wise enough to assess the difficulty of the site.As it was predictable the truck stayed stuck in the slope, not being able to go backwards. The 2 workers did their best to get out of this situation. It lasted nearly 2 hours, meaning that they did not start to do the work you (and we) payed them for before.No point to tell me that I did not pay for this waste of time, I am fully aware that these miscalculations are already included in the price! and I should notice as well that the 56m3 that our stuff were supposed to take up ended up in a 48 m3 storage! When I called Paul to let him know what was going on, he just apologised but did not communicate at all after that to say what was the plan to help the guys, did not ask if some damages had been done to the driveway and the garden, which is the case. I have a few pictures of the marks left on the concrete and the lawn underneath. I said to Nathan that we would consider to use your company for the rest of our move (from Gisborne to Blenheim) only if things were going smoothly. Unfortunately we were not impressed by Conroy professionalism. Regards, Sara
"the driver was the saving factor"
Scott the driver was the saving factor, nothing was a problem, got the job done. We unloaded in pouring rain, not very pleasant. We will request Scott for the next shift to Tauranga. Some of our stuff ended up in boxes from the wrong room.
"It seems Conroy's have a great culture"
It seems Conroy's have a great culture. We had 5 guys and Gracie for 2 and a half days. All honest hard workers and polite
5 Stars
"Made the move easier"
The guys were very good and friendly. Made the move easier. Would've been good to know we weren't getting a bit bigger truck though.
"Your service and expertise is great"
Your service and expertise is great. Wouldn't use anyone else to move me.
Winston
Due to my profession this was not the first, but the 12th overseas move, but definitely the last with Conroy! To say we are disappointed with the services we received is a huge understatement.
As our container was a 40ft. high cube, the unprofessional, snotty and unfriendly Tauranga branch manager planned 3 days for the whole job. 2,5 days for packing and half a day for loading the container.
So, the first two days a lot of laughing and long rest periods from the staff. Therefore, the last day (but not only then), things were packed carelessly as they were obviously running out of time. What should have been done by 04.00 PM (promised by the Tauranaga manager) was finally done at 07.30 PM.
The container wasn't packed correctly, as well as many many of the 340 boxes. Very heavy things on top of light items, badly or even not at all wrapped. Loads of stuff was stacked incorrectly, resulting in a fair amount of damage. The guy, who was specially asked to come from Napier, and praising himself 20 times a day as being the best New Zealand packer did a terrible job: 6 glass figurines broken, a glass caninet broken and 2 vases dented. Congratulations Nick!
The company unpacking the container at destination was shocked about the way the container was loaded. They told us, that they never saw such a poor, unprofessional and careless job!
The way a lot of boxes were packed simply lacked common sense: cutlery with books, shirts with garden tools, plates with files, office articles with glasses, and I could go on.
We had 2 shoe cabinets with my wife's shoes. At my big surprise, the arrogant and unfriendly packer, wrapped the cabinets, with leaving the shoes inside, despite turning the cabinets several times up and down. Asking why he left the shoes inside, his answer was: don't worry mate, or do you have $ 200.00 shoes inside?
Then as icing on the cake: when they wanted to wrap our safe, it fell from the sack barrow on the driveway. In addition to the scratches from the non-protected steel sack barrow, the door from the safe broke and so the safe became worthless (value NZ$ 4,800.00). I was then told, not only by the incompetent branch manager, but also by Simon Conroy, that the damage is my problem as I insured my goods through a third party. When asking both of these persons, if they wouldn't pay for damage caused during the packing, they both confirmed! The branch manager even added, that they don't take as much care, when the items to be packed are assured through a third party! I insured through a third party as your charges for insurance are ridiculously high.
Also, I didn't like having to prepay. This means you don't trust me, but I have to trust you: what a mistake!