Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Overall the quality of service was great"
4 Stars
We would use Conroy Removals again.
"punctual"
We are very impressed with Conroy. From the friendly helpful office staff to the equally friendly llcompetent remival men, the punctual arrival of our houselot with no damage and of course the best price ee could find, the entire operation was excellent. Thankyou Conroy.
"constant updates"
Very good, professional service, picked up and delivered on time with constant updates.
"Overall it was a pleasant experience"
Overall it was a pleasant experience and great people to deal with. They were receptive to my needs and very helpful. The only downside was the moving guys were rough - I had my expensive hi-fi gear bubble wrapped and packed inside a roadcase. So long as it was transported right way up it would be fine and I made sure to explain this to the driver. To my dismay, when I arrived at destination I found they had stacked the roadcase on it's end causing all the contents to shift so all the weight went against the most delicate parts of the hi-fi equipment. Most of it was ok except one (expensive) amplifier which is now in the repair shop.
"communications improved"
Although goods recieved, after initial agreement to proceed and full payment for service, I had NO communications from Conroy's, not a receipt for payment, nor any information on shipping. I had to chase up to find goods going nowhere at that time (1 month). After I questioned the proffessionalism of the company, communications improved.
"nothing but praise"
Hi Team,
I have nothing but praise for the team who made the move seem effortless. From my first conversation on getting a quote, to the day my gear arrived in Napier. The guys in Auckland who came to load my gear were polite, respectful and worked efficiently. I was always well informed on what was happpening and when it was going to happen. I'd like to thank the team for all their efforts and would definitely use conroys again.
Kind Regards,
Kay
5 Stars
"very pleasant and arrived on time"
The guys were very pleasant and arrived on time. They loaded the truck well. Only one hickup, when carrying queen bed up the stairs going around the corner they knocked the corner, taking off paint and plaster. Apart from that we were pleased with their work
"disappointed with a couple of issues"
Thank you for the above service that your company recently completed for us. Everything did turn out ok in the end but we were a little disappointed with a couple of issues. Firstly, the notification to collect the furniture was not given with a couple of days notice so that we could organise someone to be there, and secondly we were given notification for the delivery a day earlier than we had specifically requested the delivery for. However we were very fortunate your company was able to accomodate a key collection prior to collecting the furniture and reorganise their delivery schedule to deliver on the orignal requested delivery day. It just created an unnecessary panic for us after having thought collection and delivery was sorted and agreed upon six weeks in advance. Of course alls well that ends well, so thank you once again for your help .
Wellington guys were awesome!!! The two Scotts went out of their way to talk to me and keep me company as they packed up my house. They both have brilliant people skills and were great problem solvers.
The chch guys were very young and clearly less experienced with problem solving and people skills but were nice guys. Chch had a few hiccups and some things marked for long term storage were delivered by mistake. I called the depot to sort out the return of my fridge which didnt fit in my unit and the misdelivered boxes and the guy could do with a bit of customer service training to be honest.
Office staff were great and your online systems are easy to use. My project manager changed without me knowing at one point though. Would have been good if she had emailed to tell me she was going on leave.
Overall the quality of service was great and I was well supported during a big life change :) Thanks Fi and team