Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"look at a continuous improvement programme"
"excellent job"
Craig, Dylan, Tania and Graeme did an excellent job and were effecient and friendly.
4 Stars
"Pretty disappointed"
Pretty disapointed, outdoor table and pews were broken. A Metal cross was somehow broken. A display maniquin was broken in two. Have moved gear before and not had this problem.
"This was our 3rd 'last shift'"
Our only problem was with the re-used cartons and old labelling not crossed out. It took us 3 days to find our computer which was in the last kitchen box we opened. Still haven't found the remotes for the TV and Freeview receiver.
However your guys were great, always smiling and nothing was too much of a problem.
Would have no problem reccomending your Company to anyone else (in fact already have) but hopefully we don't have to use you again !!! This was our 3rd 'last shift'.
Many thanks
Bruce and Wendy Kelly
"Another great move"
Another great move. Thank you.
"Great move"
Great move. Thank you
"Fantastic"
Fantastic
5 Stars
Fantastic
"efficiency"
This move was made so much easier with the efficiency of the team of packers and movers all of whom worked very hard and fast and were very friendly thank you.
We moved a full house and car from Australia to NZ. The Aus admin and coordination was excellent with Jaymee doing an excellent job.
The NZ end seemed to stumble along sending me emails regarding goods that have been confirmed as left Aus and were already in NZ and cleared. On unpacking we had an extensive antique collection which was outlined and stressed at original assessment in Australia and was told we are a high quality mover, this we found to be incorrect. Regarding damages we are realistic and would expect some items with a scuff or a mark on it but our wooden antiques had an array of damages from broken legs to carvings split and broken off, lamps (3) that were so heavily crushed that even a bulb could not be inserted. Our Vatican lamp was bent because again blankets were forced down so hard it bent it, Items that should be together were apart in unrelated boxes that were marked as kitchen ware but was linen so we could not find even the microwave plate that goes in the microwave, lamps that had been dismantled and the parts scattered throught other boxes. The TV in its packing box was completly unsupported with all its packing polystyrene fallen away with the TV flopping forward and backward in its box, luckily this works so far. The inventory was often inaccurate and not detailed enough to be of much use like kitchen ware having mostly linen in it and only really stated what room it was from and not what was in the box,(nightmare this one). The ceramics was also a scary sight with antique articles with only one wrap of paper and placed in boxes and unsupported so they rubbed together and so on we go.
The car well that got a broken passenger mirror so thanks for telling me that one. Im ok if im told but in this case it was hidden from me. The car sat in Conroy yard for 9 days before I rang and inquired as to its progress and all of a sudden it got processed that morning by MPI or MAF. I had previously alerted AA of its date of arrival and clearly nobody in Conroy advised AA it was here for processing because AA advised me they had had no notice of its clearance for pickup.
I found Conroy management easy to deal with and were friendly and approachable but company policys and procedures did not appear to flow on to the team at the frontline actually doing the job, Im sure Conroy management would not endorse putting two oil paintings, one under each arm with the hand clamping the picture to the body in the middle of the picture as an acceptable process of delivery but thats what we got im sorry to say (as of this date we have not unpacked the pictures yet and we are not looking forward to this at all).
Many items were packed well like our fridge and tools and chests of drawers and clothes, blankets and shoes, hats so all not bad, some good here.
The teams that delivered into the house were on time and worked efficiently and were respectfull of carpet and doorways so hat tip to them.
I was one of this companys first customers with the old Ford or it could have been a Bedford and they are from my hometown so I chose Conroy to redo the care that the move I had some 35-40 odd years back.
This was not a cheap move and nor did I ask for a cheap move but what I got was sorrily removed from a high end move.
Great Company, good people but needs to look at a continuous improvment programme and training to compete with the high end movers.
Kiwi.