Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
"Excellent booking system"
"I found the process easy"
I found the process easy - however, a couple of points I'd like to make. I first called Conroy's to get an estimate of the cost for the item to be collected from Qtown and delivered to Wellington and was told it would be around $280. That gave me a good guide as to the total cost of the item and with confidence I bidded and won the auction on Trade Me. I then called your company to arrange pick up and was told I should have got a firm quote (being unfamiliar with the process I hadn't done that). I was then told the total cost was $800+. I had no choice but to go ahead - but you can see that the cost was a huge variation to the price I was given prior to my bidding on the auction.
The second point - I expected delivery to be about 10 working days time but it was much longer than that. I followed up about 5 working days later to see how it was progressing and was told it was in the Chch depot. I didn't receive the item for another two weeks. To be honest - it suited me because it was only going into storage but had I wanted the item in a hurry, I would have had to be chasing your company up to get it on time.
4 Stars
No issues other than our rimu coffee table receiving a large dent on the top.
Have already emailed Caroline Watt with feedback
"On time and worked hard"
On time and worked hard, no problems this time.
"Service was smooth"
Service was smooth, better on NZ side. Slight lack of communication
5 Star
Jo in the Porirua office is really good to deal with 
"Improve the accuracy of final delivery time"
The quote and pickup process was great as was the delivery by the Auckland team. In between we had an issue getting an accurate delivery date. The furniture itself had no damage. Improve the accuracy of final delivery time when the quote is finalised will go a long way to having a perfect system.
Friendly
Friendly and little damage to goods
5 Star
" Your communication was not grea"
I would only use you guys again if you were significantly cheaper than other companies. Your communication was not great. You guys showed up to collect the furniture with virtually no prior warning (somebody was going to call ahead of time to arrange a time) and then I could not get a straight answer regarding when the furniture would be delivered at the other end. In fact, an office person had told me it would be delivered on either 4th or 5th June. After it didn't arrive I called up to be told it would now be on the 8th June. Inconvenient, as there was nobody able to be at home this day, and I also had to spend a few more unexpected nights sleeping on the floor.
Excellent booking system- no hassle. Everything set up front and Conroys followed through perfectly.
Thanks.