Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersStraightforward and Positive Experience
4 Stars
Very Helpful
The guys were late but it was pretty foul weather. They were very helpful particularly when we had to take the beds through the upstairs ranch slider.
Would Recommend to Anyone
Awesome. So helpful and friendly, fast and so great on helping with putting everything where I wanted it to go. They get on with the job and have a great attitude doing it and taking the stress away from me. I would recommend them to anyone. A great company.
Extremely Efficient
Extremely efficient, communication was on point and the whole process of getting everything to my home was seemless. I believe your team member was Daniel so he definitely deserves praise for a stressfree relocation of my furniture.
Highly Organised and Efficient
Excellent communication and highly organised and efficient.
1 Star Review
The communications have been good and staff has been helpful, but the move has been poorly handled. Unfortunately, your company did not re-pack any of the items for international transit (including some packed from people from my past university), left several items unpacked (e.g., a small stepladder), and used old boxes for some of my belongings. My mattress was packed in a single bag with several holes in them. Due to these, many items were damaged in the move. Very disappointing.
Great on Every Measure
Great on every measure. Your team on the day were personable and careful and did a great job.
Perfect!
Perfect!
4 Star Review
Hey Conroy's, I wanted to provide feedback on my recent packing and moving service with your team.
To prepare for the move I contacted several companies, and found Conroys rates were competetive (even on the weekend), and the sales rep was friendly when he came to check out the house and contents.
I thought the movers were punctual, arriving early on moving day, and were friendly and professional throughout. I appreciated their personable approach. When a hutch was damaged during the move, your team took responsibility by removing it for repair. Your quick response to my email about empty box collection was also excellent customer service.
When unpacking, I noticed inconsistent packing standards - some china plates were stacked four pieces together without protective paper between them, while other items were individually wrapped. A wooden cabinet sustained splinter damage during the packing phase. I pointed this out to one of the moving team and asked them to be careful, so I could glue it into place at the other end, which they did. Room contents were mixed together across boxes, making unpacking more challenging. Headboards were removed from bed bases for transport but weren't reattached upon delivery. Given the weight of the bases, completing this reassembly would have been very helpful.
Thanks for the opportunity to provide feedback.
3 Star Review
The team in Napier were amazing! Big thank you to Garry and Nicole who took care of us and our consignment.
Unfortunately it looks like that's where the care stopped as we had a number of boxes damaged/split open, two of our fragile boxes were squashed with significant damage/breakages. One of the fragile boxes even had a hole punched in it as well. A shame the care that Garry showed our consignment was not the same standard as everyone else once it left Napier.
Thank you very much for the great service we experienced during our move. The movers were professional, helpful and efficient and made the moving process a straightforward and positive experience.