Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"The service was excellent"
3 Stars
Greetings to the Conroy brothers,
The name you have addressed this survey to is in fact the person from whom the unit was picked up from. The writer actually received the unit and paid for the transport. Your records should have told you this.
It would be helpful if you did advise the date on which the shipment was picked up. Can you not introduce a tracking system which one can look up regarding progress. As you must be aware a number of US based companies have such systems. It was share good luck that someone was home when the mower was delivered.
Yours faithfully,
Murray Williamson
"The guys were great"
The guys were great have never heard such happy guys working what is a huge day moving house they made it fun and although it was raining the move went great,thank you.
5 Stars
"The transperensy in your costs etc was greatly appreciated"
Good service. Staff were punctual and professional. Would gladly use this service again. The transperensy in your costs etc was greatly appreciated
"Everything really well packed"
No damage at all to any items. Everything really well packed. My only comment would be that sending a team of three including one women (who was very strong) in the dark on a winters night to shift back in to the house was not good.
They did a great job but 4 people would be better for heavy lifting of large items upstairs.
"Worse service I ever had"
It took well over 1 month to get my item pciked up and delivered. It finally arrived on Saturday and the marble top was broken. No communication in between/no updates - nothing. Worse service I ever had.
"Very quick and careful"
The two guys who did the move were fantastic. Very quick and careful!
"I hope this was a one off"
I paid and arranged to move purchased good from vendors in NApier to m family in Auckland. The goods were picked up on time but arranging delivery was challenging with no phone calls, no updates etc. The washing machine and dryer were in auckland on Thursday 25 June, I was told it was down for delivery on MOnday 29th. My sons stayed in all day Monday Tuesday and Wednesday but no delivery or contact. I phoned on their behalf many times and was told many stories. At one point the depatcher told me he thought Totaravale was in Manurewa instead of North Shore!! It was finally delivered on Thursday lunchtime. I appreciate that the load would need to be viable to travel so far from the depot but I am really disappointed in the lack of courtesy in keeping us informed and the time wasted waiting.
I have used Conroys to move myself from Auckland to Napier, my son from Auckland to NApier and back again twice and to move clients' goods from work with no mishap - I hope this was a one off.
"I did think the whole process from order to deliver was a bit slow and expensive"
My Name is Chris and I was the one paying for the service from Gisbourne to Auckland. The final Destionation being my own home. Dont call me Julie, that is my untie or the pick up address.lol.
I did think the whole process from order to deliver was a bit slow and expensive.
"Fantastic, hassle free move"
Fantastic, hassle free move, your guys made our move stress free, they were polite and helpful and we would highly recommend them, thanks guys for making our move an easy one
"Conroys exceeded my expectations"
Conroys exceeded my expectations. Excellent Customer Service. Smooth Move and Delivered earlier than expected. I would highly recommend Conroys. Thank you so much. Very happy customer here!
The service was excellent. Our belongings arrived swiftly and safely, and the movers were very friendly and professional. It took a lot of stress out of the move.