Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Excellent staff all round"
"Your website was an efficient way to book"
Your website was an efficient way to book. However I then heard no more 6 weeks later, when I initiated a call as to where my furniture was, to the Napier branch who was doing the collection. I was told it had been collected in Napier a month ago and was now in Christchurch. When I rang Christchurch they said yes they had it and they would deliver it the next day, but that was unsuitable to me. I had expected to be given progress updates, especially as the time period was extended.
The furniture arrived in good condition and the delivery people were friendly and helpful. I liked it that the wrappings were all removed and the furniture was carried into the room and put in the right place.
"Disappointed no organised removal of packaging"
Disappointed no organised removal of packaging. Some trophies smashed as not wrapped in bubble wrap.
4 Stars
"The truck pickup in Auckland was two hours late"
The truck pickup in Auckland was two hours late so we were delayed returning back to Napier and I had to cancel an appointment on the way. The staff were great once they arrived and worked hard to get the job done by 2pm. Unfortunately the driver who delivered the big truck in Napier had a very negative and unhelpful attitude. It was clear he didn't want to be there and was overheard being rude about me by my partner. The other two were great and worked very hard to make up for it but still my partner did most of the heavy lifting. A few things were broken and the protective blankets were removed too soon between trucks so dirty hand prints on upholstery of new dining chairs etc. Overall it was an average service and without my partner working very hard it would have taken a lot longer. Not a disaster but expected a little more customer care to be honest. Glad we got it done eventually and now the unpacking begins.
"you would be my first choice for a removal company"
Great staff, friendly and easy to talk to, the strength of any business is the quality of its people, you would be my first choice for a removal company
"The Conroy Team made my move to NZ smooth and painless"
The Conroy Team made my move to NZ smooth and painless. All boxes / packages arrived (all 107!) with nothing damaged or broken.
Well done Team Conroy
4 Stars
"Have already recommended your services to friends"
Great service fro your guys on both pick up and delivery. Have already recommended your services to friends who have just sold and moving from Wellsford to Bay of Plenty.They said they don't need to shop around because of my assurance that Conroy was the real deal - the best deal.
5 Stars
"At the end of the day I was happy"
I was surprised with how long it took for the removalists to pack our items into the container for the move. Having never done an inter-city move before I realise this may be how long it takes in general, however we were quite unprepared for this. I was very unimpressed with some of the language and behaviour of the removalists and was really disappointed that not all items were able to fit into the container and a second truck was arranged to collect them.
At the end of the day I was happy that everything arrived at its final destination in one piece and the additional items that couldn't fit into the container still arrived at the same time, so it was an efficient service at that end. But some warning about how long the packing/removing of items might take and some better co-ordination and communication.
"All staff were Very helpful from start to finish"
All staff were Very helpful from start to finish. On moving day pleasant, obliging staff arrived on time , loaded quickly and efficiently and carefully. The unloading was just as efficient.
Excellent office staff..Izabella. Very helpful and great communicator. Good pick up and arrival and even helped with putting together a bed frame. Excellent staff all round.