Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"I really appreciate the way furniture was handled"
"I hope my feedback is seen as helpful"
There were a few things I noticed during this move. Firstly, Doug was great with completeing the quote process, keeping in touch with me, answering questions & professional etc. The 2 Tongan lads who did our packing were amazing. Careful, quite and consistant workers. Once the boys came the next day to uplift (total 4) I felt this was too many- as I thought the quote was higher than it should of been, and really we only needed 2 or 3 and it would have made a considerable difference to what we paid. the guys worked well, but didnt really have enough to do and spent time mucking around. Frustrating as we were paying for this. However they could have added value by coming and asking me if there was anything I needed help with. I also feel there needs to be one staff member who acts as the 'leader' or supervisior. maybe arrives, introduces the team and makes a plan with the customer and is the one to continue communicating throughout the moving process.
I hope my feedback is seen as helpful. I believe it is your guys in the truck and their abilities that bring buisness back.
5 Stars
I would have given your service a 5 Star but for the fact that one of your employees broke the leg off a small table. (He did apologise but the table can't be fixed.) The other younger man was both more helpful and more efficient in his actions.
"Great friendly guys to work with"
Great friendly guys to work with
(quite a bit of damage to hallway walls from trying to get desks in, and the corner of a book shelf)
"Good Quality Management is evident"
I consider this was a very positive experience. Good communications and pleasant expereinced driver. Overall a seamless process from the time I booked to the time it was delivered,undamaged. Good Quality Management is evident.
"Worst moving experience of my life"
Worst moving experience of my life. Lucky you insist on pre payment because you didnt deserve $1399 for that effort. On the bright side when trouble began your internal staff were very responsive.
"very happy with your service and would use it again"
Dear Conroys,
Excellent service, moving wIndows and french doors, they arrived in good condition. They could have easily been broken or damages but they were great. And I am very happy with your service and would use it again.
I was recomended to use Conroys by Paul from Demodepot, it was a gret piece of advice.
Thank you. Darryl
"impressed with Conroy Removals from start to finish"
I was most impressed with Conroy Removals from start to finish. Every single person I spoke to was friendly and efficient. The delivery guys in Wellington were excellent at keeping us informed and also for the actual delivery. The only little hiccup was with your website, after I had paid online, I expected an immediate response saying that the payment had gone through, but instead it looked as if I still needed to pay, so I ended up paying twice. My sister had the same problem. Your office girl said she would put through a refund, so no problem, but it was just confusing. Otherwise, fantastic service thank you very much. Carol
"unstressful and very easy"
The staff was very efficent and friendly, The move time worked very well with our skeduale and all items made it to the other end unbroken or damaged. This was the first time we have used professiol movers and found unstressful and very easy, thankyou
5 Star move
"overall impression was poor"
You have some of your team that is fantastic but my overall impression was poor. I would consider using your services again only because you did end up getting things sorted.
Jerry in the Auckland Depot was fantastic and went above and beyond which I really appreciate. Jo in your Wellington Depot was as well. I had great guys pick up and deliver the goods but all the other office staff I dealt with - and there were a few were either incredibly unresponsive or rude. <Name removed> is the one person I know by name that I wasn't happy with the service and general manner over the phone.
I really appreciate the way furniture was handled .Everything arrived in one piece even the most delicate things. I really like how everything was labelled and that you took time to put a plastic cover for my couch. The men who delivered my things in Wellington were very nice and handled everything with uttermost care. I definitely recommend you guys and thank so very much