Customer Reviews

Excellent service. Delivered on time .

Faultless ! And very nice well mannered young men who took great care with my precious belongings ... You should be very proud of your staff !

The job went well and the contact with the people in the office was very good also.

Truck guys were very nice.

Regards

James Kerr

I received excellent service. The workers who packed & moved me were wonderful. I have used Conroys many times. I would recommend them to anyone. Anna Black. 

To recap on my abysmal experience at the hands of the amateur logistical efforts and unforgivable lack of communication by Adam Murdoch from Conroy Christchurch:

• 31/08/15 - Delivery arranged for 21st September.

• 17/09/15 - No further contact so follow up phone call made to Adam. Was informed the date appeared to have been changed to 22nd. Adam promised to follow up on Saturday morning (18th) and email confirmation of day so I could plan my movements accordingly. No email or other contact made.

• 21/09/15 - Phone call at 8pm from driver to inform delivery planned for late on 22nd.

• 22/09/15  - Delivery driver arrives with half of consignment. Says MPI items are not included.
  • All client packed boxes have been consolidated into Conroy’s cartons. One box unaccounted for to date.

• 22/09/15 - Phone call to Adam who explains that the storage of the consignment had been split up and they hadn’t been able to locate the MPI items in time to include them on the truck. Informed Adam I was leaving the country for work the following day. Possibility of having someone else give access to the property if delivered before end of the week. Please explain given:
  • Delivery arranged 3 weeks in advance.
  • When this problem occurred (the previous day) no contact was made to inform me of the issue.
  • No action was taken to arrange further delivery until I made contact.

• Agreement reached that Adam would make arrangements and contact me by COB with a plan for delivery before the end of week or ongoing storage at Conroy’s expense. No confirmation reached before COB. Agreed to email details as soon as confirmed. No email received, no further contact made.

• 25/09/15 - Phone call from driver at 03:40 AM Perth time waking me up to inform me of delivery in next two hours.
  • Asked if I had a forklift available to unload the motorbike crates.??
  • Had to make emergency arrangements to have delivery driver met at property.

• Details from my contact who met them at property:
  • Only one motorcycle received!
  • Motorcycle had to be unpackaged and manhandled out of truck due to no mechanical aids or truck hoist!
  • Packaged in a manner that will almost certainly have damaged fork seals!
  • Delivery driver and contact witnessed fuel leaking from overflow and found tank to be half full despite being completely empty on delivery to Conroy’s!! Why would there possibly be reason to put fuel in the bike?? (I am not near the bike at present, but will be carefully checking for signs of use since thorough pre-shipping clean).

• Where is my other bike?

I have since tried three times to call Conroy’s and not been able to reach anyone.