Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"Very Easy move"
"Hard working"
Two blokes on the truck were excellent.
Hard working well presented and communicated well.
4 Stars
"Everything super packed"
Super Service very friendly and nice Staff,i can recommend to everyone.Everything super packed nothing damaged (overseas transport)
5 Stars
"very step of the move was a breeze"
I wouldn't hesitate to use Conroy Removals again or to recommend them to a friend. Every step of the move was a breeze - you're staff are amazing!!
"poor communication"
There was insufficent information provided about what was involved in the process. Also poor communication
between the office in NZ and the Australian office. Forms submitted to NZ were not exchanged with the Australian office and therefore had to be dulicated.
"Full marks"
Kevin did a great job of packing,however, we felt he could have had a mate to help him as he was exhausted after the first day! Full marks he was back next morning for more of the same! Neil and his team did a great job loading, inspite of the thunder storm ! He and his assistant unloaded well this end and he kept his cool with the couple of "oldies"! Thanks to Doug Elliot for convincing us to use Conroy Removals.
"need to offer a better service"
We chose Conroy because I had used them to move household goods from Christchurch to Auckland and the service was excellent. Firstly I would say the packers did an amazing job but they were let down by inadequate support from the Auckland office and Conroy management. We had a big house and despite my querying a one day pack on the quote I was assured it would be adequate. By 12.30pm it was clear they would not complete our pack. I contacted the company who eventually sent 3 more helpers and it was completed. The next day was loading the truck. The workers to load it were not transported to our site until 10am despite the truck being there from 8.45am When I contacted the office I was told not to worry! Again by lunch time it was clear it would not be completed and extra help had to be requested. Unloading was only just satisfactory. The 2 workers who assisted the driver were hired help and untrained. They worked really hard but were not provided with even the barest of equipment such as gloves. My main concern is that Conroy HEALTH AND SAFETY for their workers seems to be NON EXISTANT. The workers were expected to manually lift heavy items onto the back of high trucks which put them at huge risk of injury. I would have thought a Tail Lift truck would have been essential. They also appeared to have no instruction on safe lifting techniques and no equipment to assist them. There also was no first aid equipment available - I provided a worker who injured his hand with the necessary first aid - and of course there was no documentation for this injury, something I thought was mandatory with the new health and safety legislation. The final disappointing discovery was that the truck was not waterproof and some of our belongings were wet and soggy. This is to my mind totally unacceptable. So all in all I think that Conroy needs to offer a better service, value their workers and make improved Health and Safety for their workers a priority.
Very Easy move. The girls did a great job in Auckland . Some of the items were very heavy but that did not stop them