Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"The group of workers were nothing short of excellent"
"5 Stars"
The movers were very prompt (in fact early), They were very efficient and did not complain even when they had to lug a fairly heavy fining cabinet up some stairs.
"Auckland branch is a shining example of your business"
A special thanks to Nev and Darcy who made the move from Auckland to Napier. They have a great nature, are super friendly and had nothing but positive things to say about working for Conroy. They feel looked after and that their well being is as important as the belongings they are moving.
I would say that your Auckland branch is a shining example of your business. Well done.
Ryan
4 Stars
Would have appreciated a call 15 minutes before arrival.
"very efficient and professional"
Great bunch of guys - very efficient and professional. Great job
"Their service has, without exception, been excellent"
Conroy has moved items for me from UK to NZ on two separate ocaissions. Their service has, without exception, been excellent. The Conroy staff are most helpful, pleasant and really know their business. Their charges are reasonable and I would highly commend them as the experts to go to.
"Very helpful staff"
Fast and efficient pick up and Delivary. Very helpful staff. Well done.
"always courteous and efficient"
You came when you said you would for both pick up and delivery and were always courteous and efficient. Thank you.
"Overall pretty good service"
Hi
Overall pretty good service (Mike and Rick). Amount (50m3) exceeded capacity (36m3) so extra still to come. That was OK except it included parts of a bed we needed and our TV screen.
They did put a hole in one wall which needs repairs.
Otherwise OK.
Greg
"I would have expected a more open and honest approach"
Hi there. Our review is a little unusual in that, on the whole, the Conroys service was a good experience and our "yes" to using your services again (we will need to move again twice in the next 18 months locally in Napier) is somewhat dependent on the response we receive to this feedback. We had a bit of poor communication on the location of our plants that had to be separately transported but that wasn't a significant issue. However, what was really disappointing was the breakage of two items - one of very minor value but one of substantial sentimental value as it was a birthday gift to my wife (a "steamer" deckchair) accompanied by a failure by the guys moving our stuff to point out the obvious breakages. In fact, it seems more than likely that the broken items were placed at new home here in Napier in such a manner that we would not pick up the breakages until some time down the track when we came (as we now have) to move those items to a different place in the house. I understand that accidents happen and that's what insurance is for (which we arranged separately). But we are less than happy with the apparent failure to "fess up" when these breakages occurred. I would have expected a more open and honest approach.
"Generally excellent dealings"
Generally excellent dealings and happy with all the staff we dealt with and talked to. However, we were disappointed that we were not told about garment boxes, both for hangers and flat boxes. As a result we packed many clothes in suitcases - hate to think what they will look like when we unpack in maybe six months. We were also left to complete the packing, the two (excellent) packers were sent off on another job on the last dayand did not complete the task.as both we and they expected.
The group of workers were nothing short of excellent. Reece and Scott were very professional packing and I must say absolutely nothing got broken. The next day Pablo, Scott and Ero?? also did a fantastic job unloading at the other end, once again they were very professional in all there work. THanks for making our life so much easier with this shift, truly appreciate it. I would certainly recommend Conroys to friends for the removal company and I would also use you in the future. Many thanks Kim and Gerard.