Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Over all great service"
"Communication and quality of service has been fantastic"
Communication and quality of service has been fantastic. Dissapointed to notice that we had items damaged and due to our items going straight into storage for a couple months, we were unable to check the remainding items for damage and by the time we do, they will no longer be covered under policy. Overall satisfisfaction, 4 out of 5.
"this was the worst experience"
Poor communication, slow response, slighly arrogant, slow. Have moved my entire household contents many times and this was the worst experience.
"We would use Conroy again, and that is really the bottom line"
The chaps we met and who handled our stuff into our house were great. Cheerful, polite and careful, however, on unpacking our stuff we did find some damage, not much, but enough to be worth mentioning. It must have occurred during the packing in the storage unit, or when being moved from unit to transport. It looked to us as if a couple of the cartons had been either dropped or handled too roughly. The items damaged were irreplaceable (antiques) so even if we had been insured a few dollars could not have repaired or replaced the damaged goodies so would have been meaningless. Anyway I think we packed these particular boxes, twelve years ago so it could be that we are at fault. Never mind, just one of those things.
We would use Conroy again, and that is really the bottom line.
Thanks again, you chaps.
Cheers Ian & Elizabeth
"communication between dispatcher and myself was very poor"
Although the service provided from the actual driver and his off sider was excellent, the communication between dispatcher and myself was very poor, I had no confirmation as to a day/time until the day of the uplift which didnt help me organise time at my end from my busy job and was left with 30 mins warning to make a 45min drive & literally had to drop everything and run! The dispatcher had made contact to let me know it wasnt going to happen on the day it was booked in, and then again to let me know it would be done 2 days later but was never givne a confirmed time. I understand how busy a dispatcher gets & that i was only a small piece in a big puzzle, but it really didnt help me.
"Beyond brilliant"
Beyond brilliant. I couldn't fault the shift in any way. The staff were absolute stars and and went out of their way to make the shift as good as it could be. Fast, efficient and fabulous. I would totallly use Conroys again and recommend them to everyone.
"Christchurch end was fantastic!"
Christchurch end was fantastic!......Aussie side have communicated well, but we havent had delivery yet which is a bit longer than expected and we wish to negioate the difficult access fee of $363 (we had read and understood the terms, but we are moving from a 3 bedroomed house into a small 2 bedroomed apartment on the 8 floor and can only move in half the contents, and will stow the rest in the ground floor garage until we have more suitable accommodation)
"The team who arrived to manage my move were excellent"
The team who arrived to manage my move were excellent. Friendly, efficient and they coped admirably with a tough 56 step hike down from my Wellington property with the contents of a three bedroomed house. The move went smoothly and the packing was very well done, right down to the individually wrapped blown lightbulb I just found!
My only feedback comment for improvement is to review the cost-effectiveness of your insurance options. I found a comparable transit policy available for $250 less than the Conroy's quoted insurance. That looks a bit like profiteering!
5 Stars
"Very good service from start to finish"
Very good service from start to finish, especially from Derek in customer services. Very good price, a lot cheaper than one of your competitors
"They were very careful with all the goods to be moved"
The crew doing the packing and moving were superb. They were very careful with all the goods to be moved. They were very friendly and helpful throughout the whole process.
"Overall an excellent service provided by Conroy Removals"
Overall an excellent service provided by Conroy Removals. Mike the team leader managed a hassle free and efficient uplift and delivery with different teams at each end. All staff were friendly and helpful and no items were damaged. I would highly recommend their services. Thanks!
Over all great service but sorry to say the online booking system made it really difficult for me to get a fair deal, and was actually quite time consuming. Maybe because I was seeking an hourly rate?? The guys who did the move were awesome, really friendly and hard working.