Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"A+ Another stress free move with your team!"
"I was not impressed"
I have been forced to fill in the last two questions - open to negoitation and/or results.
I paid $660 on 26/5/15 for moving a leather 2-seater sofa and 6 outdoor chairs Tga to Chch. The following week I rang wondering why I had not heard anything about the moving date. I was told I had not filled in the date I wanted the goods to be picked up, so instruction had not gone to the operations manager. Does no-one check these things?
The operations manager said goods would be picked up on the Wednesday 1pm onwards. I stayed in specially and was rung at 2.30pm to be told the driver couldn't pick up goods that day. I was not impressed.
We arranged that the goods would be picked up on the Friday 7.30 - 8am. as I had time pressure that morning. The driver arrived at 8am which should have been fine - but he came on his own. We live on the first floor of an apartment and the sofa was too big for 1 man anyway. We had to wait for another man to come to Tga from the Mount, 8.30 by that time. I was far from impressed by this time and rang the operations manager and told him that Conroys was a great company and that he was letting it down.
Goods arrived in Chch the following week. The leather sofa which had been in perfect order when it left here arrived with scratches. It had not been bagged like the other leather suite we had sent down by Conroys two years ago. I did not take out insurance as I knew Conroys handled the whole thing from Tga to Chch and I trusted the company. We have used your company several times over the years without problem.
I now have no faith in the Tga operations manager and would think carefully as to whether I would use Conroys again.
Please send me an email address to which I can send photos of the scratches on sofa.
5 Stars
"Very impressed"
The whole process was very easy. Very impressed. Staff nice to deal with and accommodating.
"We found the service to be satisfactory"
We found the service to be satisfactory and were happy with the crews work on site.
However the pick up crew were nearly 2 hours late due to the rostered driver not turning up for work.
Again on delivery we were told by dispatch Thursday 18 June the truck would be 9.30 - 10.00 for delivery. We had extra hands organised to unload due to the access at the property. At 10.30 following calls to your dispatch we found out the truck was not due till 1.00pm.
It arrived not long after 1.00pm and only had the driver and 1 other. We were told that there would be driver and 2 crew.
We are not happy we had to wait at both ends with no updates from Conroy. Also in regard to having extra help waiting for 4 hours at unload was inconvenient to us and our helpers; and being 1 crew short at unload was not ideal either.
There was 4 pottery plant holders broken and the delivery driver, who did not load, commented that they should have been wrapped.
"More than happy with every aspect of this move"
More than happy with every aspect of this move. Thank you.
"We are very pleased with Conroy's freighting service"
We are very pleased with Conroy's freighting service. Our item was transported quickly and safely. Staff were polite and confident.
"We can't say enough about how special their work and attitude was for us"
The crew that loaded us up at our rural property "Tuwalamee" via Biggenden, Queensland were outstanding. We hope that you can recognize them in some special way. We have had a lot of previous moves and these two men were the best we've ever dealt with. We can't say enough about how special their work and attitude was for us. Please extend our best regards to them. Bill & Janet
"found your book very handy to keep me on track"
I would like to thank the boys who did the removal, they were very good and did a good job and very pleasant with it. I was also impressed with the pre moving and found your book very handy to keep me on track on the leadup to removal day.
"Absolutely excellent service from the first phone call"
Absolutely excellent service from the first phone call. Nathan your rep that called and quoted is an absolute 'gem'. He is a fantastic front man for your company and I was very impressed with his knowledge and professionalism. Your team of movers were fantastic. Fast, courteous, and nothing was to much trouble.
All aspects of the shift went very well with no obvious breakages.More detailed labeling could have been better but that would be attributed to lack of supervision from owners (ourselves).so packing was fast and thorough and shifting was excellent. All the staff were friendly, helpful and very professional