Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"The staff were very friendly and helpful"
"Good mover, reliable"
Good mover, reliable. The only comment I would make is that the mattress arrived a few days later than what as earlier promised. Otherwise, very good.
"Your driver is a hero and deserves a MASSIVE bonus"
You are the first NZ moving company, from at least 10 moves, where NOTHING was stolen or broken from my possessions. Your staff, bar one, unco-operative and uncaring Auckland person, were excellent. Your driver is a hero and deserves a MASSIVE bonus
"Great team, lovely people all round!"
Great team, lovely people all round!
A few things were broken (mainly things with wheels), but Isuppose that is to be expected with moving things! All the fragile things were not damaged :)
thanks!
3 Stars
apart from the mix up with pick up and delivery days all went well
"all was handled well"
Just a few items were moved , but all was handled well by the people involved.
"Sue (initial contact) was marvelous in every way"
Of particular note, Sue (initial contact) was marvelous in every way - please take this as a formal recognition of her performance.
4 Stars
"So helpful"
So helpful and the drop off drivers fantastic thank you very much:-)
"So helpful"
So helpful and the drop off drivers fantastic thank you very much:-)
"They were a good team on a very long day"
We had Tania and Brian to do the removal for us. They were great, very careful with our furniture and careful with moving things into our new house. They were a good team on a very long day.
We did ask for a small truck as we knew a big truck would not get down the long driveway to the property we were moving from. A big truck arrived which meant that everything had to be trundled down the long driveway and on the morning of the move it was raining. We had also asked for a small truck for the original move from our residence to the temporary accommodation but this did not accur. When the movers realised that they had to move all the furniture from the truck down the long drive to the house they did request more workers who did arrive in the afternoon to help.
Only 2 people to move us which meant that it took from 7.45am until 5pm to do the move. Another person or two would have meant more efficiency on the day.
We did have good communication with Conroys by e-mail regarding our storage and for information regarding the move. We were told by phone when the person was coming to do the packing the day before the move but were not told when to expect the movers on the day of the move.
Only one person to do the packing (Steven) but he was very efficient and packed all our things carefully.
There was one issue we were not happy with regarding the initial move from our residence to our temporary accommodation. We moved on a Friday and were originally booked to have the packers on the previous day. Conroys did ask if they could pack us on the Monday as they packers had no work booked for that day. We did agree with this arrangement but in retrospect we should not have agreed with this as it was very inconvenient to live with packed surroundings for 4 days.
Would have given a 5 star, but for 2 cupboards both having their tops broken and a big plastic container been
broken. The staff were very friendly and helpful.