Customer Reviews

Great service fro your guys on both pick up and delivery. Have already recommended your services to friends who have just sold and moving from Wellsford to Bay of Plenty.They said they don't need to shop around because of my assurance that Conroy was the real deal - the best deal.

I was surprised with how long it took for the removalists to pack our items into the container for the move.  Having never done an inter-city move before I realise this may be how long it takes in general, however we were quite unprepared for this.  I was very unimpressed with some of the language and behaviour of the removalists and was really disappointed that not all items were able to fit into the container and a second truck was arranged to collect them.

At the end of the day I was happy that everything arrived at its final destination in one piece and the additional items that couldn't fit into the container still arrived at the same time, so it was an efficient service at that end.  But some warning about how long the packing/removing of items might take and some better co-ordination and communication.

The guys where absolutely brilliant in collecting my goods to delivering and unpacking. You have some really good people working for you. I have already recommended your services to friends of mine who will be shifting from Wellsford to Bay of Plenty. Good professional friendly team who took all the worry out of shifting and inspire confudence everything would be OK which it was.

Duty of care could have been better.  While it was a very long day for the three guys, a few items were damaged during loading.  An expensive lead glass display cabinet has two broken panes due to it being squeezed in to a smaller space on the truck than was needed.  I was present when the glass broke.  An oak dining table has a mark across it where the blanket moved and the item above was pushed in to place.  The 4 bar gate/fence was damaged at the new house by the removal truck.  Conroy has agreed to have the damaged gate section replaced.  The lead glass panes will cost several hundred $ to replace.  

Conroy need to consider better protection covers for the furniture.  A company I used in Porirua had covers for the suite, all the beds, the table and chairs and all other expensive items.  It meant that the goods were less likely to get damaged or marked.  This would improve the customer satisfaction for Conroy.  

Everyone that I dealt with was lovely, professional and made my life a lot easier. Even though a set of drawers were damaged in transit - I'm impressed with how the guys dealt with it. Awesome work!