Customer Reviews

Only comment we would make is that we would have loved a bit more notice when the furniture was ready to be delivered.  While NZ side had Colins contact I had explained that his mobile coverage and phone had been a problem, but I was still receiving all info.  Unfortunately no contact was made with me either by email or phone (I would have got both) and Colin ended up with just 30 minute notice of delivery of goods.

And - email response re progress of goods great, but indicates 'we will keep you posted with further updates'  Our expectation was that there might be another email.  It would have been useful to know that the next contact was to be by phone (and whose phone?!) 

To say we are disspointed with the services we received is a gross understatement.  There were a few people who did help the move go ok, but the whole general feel of our move with Conroys has left a very stale taste in our mouths.I cant believe we were recommended you  guys, as I would never recommend you again to anyone else. In fact at first before we left, I told everyone how great you were but that was before the whole drama unfolded.  As soon as we were back I told them to not go with you, and use someone else instead.  I wished we'd gone with Allied, they bent over backwards to get our custom, but no due to the recommendation of a friend we went with you. What a bad idea that was.

Gary was good at the beginning (the sales rep) but he actually turned out to be the most expensive quote we had, and originally didnt include packing and materials. The packing team were outstanding. Fast professional and super friendly, they were the best part about the whole move.  And they were all kiwis!

What absolutely infuriates me the most, is that despite the fact we'd told you at the beginning of the year what our dates were for leaving and arriving in NZ there was still a monumental stuff up at the other end! We had always said we arrived into NZ on July 5th so we expected our goods very shortly after this date. 

NEVER in my worst nightmare did I think it would be almost a month til we would see our stuff again!  No one had ever explained that our goods wouldnt even be LEAVING Australia until a week after this!!! We were told that customs clearance would take around 5-10 days after arrival in the country which is fine.  But I dont see why our things werent put on the sailing before this so that we could have saved ourselves that 2wks of not being able to find a house or a job because we had no stuff.

THANK GOD we were able to stay with family but even so we spent an absolute fortune just on basic living in that time and add to that we couldnt earn a cent and get jobs, as all our things we needed for work were in the container.  What should have been fairly seamless turned out to be misinformed, stressful and a VERY COSTLY experience for us. I tried to contact you guys about this, and get it on an earlier ship and got pretty much no help from Claire Alder and Jaymee Lorenz at all.

Then when we were here and had found a house to move into, we only got 2.5days notice of it being delivered! Thankfully Colin was another standout employee who helped us immensely.  The unpack team did the absolute BARE minimum, and dumped things and tried to say we had to unpack everything.  Not until I said no way, you are to unpack and take the rubbish did they oblige.  He did laugh, so im not sure he was joking or had I not called him out on it, they'd have  had a free morning on that Saturday for sure. I expected them to at least put things back that the movers had to undo like the dining table and our beds at least - but nope they were just left that way too.  We had a 7mth old baby and a 3year old toddler to deal to on our own whilst putting together these things that they should have done.

THEN as icing on the cake to top it all off, when I tried to claim on our premium insurance we had paid for Fiona tells me that our claim has been declined and you wont be paying for any of the things YOU damaged!!!!!

Unbloodybelievable. I cant believe how much money we've thrown your way and yet you still wont pay for what we had insured. Our fridge is all mouldy and damaged and it was less than 3yrs old and in pristine condition, my drawers were dented and the picture on our TV has gone.

You guys made an absolute fortune off us, and we have done nothing but haemorrage money your way.

There is no way i'll be recommending your services onwards at all.

We found the whole experience fast and efficient. All the guys were friendly, polite and efficient, where nothing was a problem. We would thoroughly recommend Conroy Removals.

Everyone made this a seamless non stressful move for us.  From the Quotation through to delivery, will recommend Conroy to everyone and we will be using this company in the future - 10 out of 10 for service!