Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Thanks heaps for making our move so effortless"
"It is a pleasure dealing with your company"
Hi there
Great service by all but the only thing was the driver hit the gate/fence when leaving the property. As it is a rental we have to fix ASAP. We are a construction company so hopefully one of the carpenters can repair. I will advise if not.
It is a pleasure dealing with your company. It is one of the companies that you know that they will do what they say they will do. They were on time which was a huge plus as well especially on the drop off.
Thanking you.
Jen
"Really it has been so easy"
Really it has been so easy. This was not an easy move to do for the family but I really didn't have to stress about anything as it was all taken care of by Conroy Removals.
"I have used Conroys for both personal and business moves over the last 15 years"
I have used Conroys for both personal and business moves over the last 15 years. Conroy's staff have always been excellent. Drivers have always been prompt and proferssional. As far as I am concerned I will continue to use Conroys for all future personal and business moves.
"Any equires made to your office were answered immediately"
Any equires made to your office were answered immediately. Communication with both Stacey and myself were fantastic. While I was not present the day of the move, Stacey and Tayler said the guys were great. Thank you all very much and take care.
"A first and good experience with Conroys"
A first and good experience with Conroys. In particular the packer from wellington was excellent(Mr Latu?) efficient , relaxed and easy to have around.
Shirley
"careful of everything for the most part"
The men were most helpful, friendly and careful of everything for the most part.
One thing I would like to mention is their aparent lack of care for books.
We have many old and/or valuable books which although were not damaged were creased or buckled in the packing.
I do not wish any compensation as there was no damage but I feel you should know that more care could be taken when dealing with books.
5 Stars
"Very disappointing"
Very disappointing.
Communication was poor as Conroys never got permission from me for a removal time. I had wanted to be there so that everything was uplifted and I wanted advanced warning so that I could make the hour trip from town to oversee it. Conroys simply went and picked up the boxes and some furniture without my say so.
Of course in doing this they left off the biggest item on the quoted list...the bed. Insurance was acquired to cover the very expensive bed bought for a back injury, because I cannot afford to replace the bed if it was damaged in the move.
Effectively I paid an extortionate sum for insurance and a removal job that was incomplete.
After talking to the Christchurch branch manager - who was extremely unhelpful. Conroy's refused to rectify the problem. I used Conroys 4 years ago moving from the North Island to the South Island and I didn't have a problem. Maybe it's just the Christchurch branch that has issues. We will not be recommending or using Conroys again.
4 Stars
It was reported by the Heather at Coco Hills (final destination) in Auckland that cupboard pin claps were missing. She reported this to the crew who delivered the items. Please contact us to disscuss the matter as we had a full insurance cover paid for. Regards, Magdalena and Stewart
2 Stars
Since my last grumpy response I have discovered two additional problems. The carriers pointed out that a chest of drawers had pulled apart at the base, but assured me that it would be no trouble to repair. I took that to mean that they would repair it when they put it in place, but have since realised that they didn't. Also, in bringing the dog kennel up from the bottom yard they have chipped or cracked several tiles on the steps. The chips and cracks are only small, but very disapointing, as I have recently paid over $1000 to have all damaged tiles replaced and repointed.
As previously advised, I await your response on replacing the broken glass table shelf.
Helen Tait
5 Stars
I thought 2 small chairs were missig,butthey turned up. Please appologise to Tu!
The three guys that came to assist us with our shift were really friendly and super efficent. I really appreciate the fantasticservice that they provided. I will be highly recommending Conroys to all my friends and family. Thanks heaps for making our move so effortless.