Customer Reviews

Everything was fantastic at the NZ end. Very responsive to get someone out to quote, highly efficient in the office (Taupea deserves special recognition - she is great!). The guys who came to pack up were really great - can't give enough praise there. They are friendly, efficient and solutions-focused. We felt the service in Australia wasn't quite as good from an administration perspective. We received regular email updates but they seemed almost automated and didn't give much of an indication as to when we could expect to receive our goods and we felt they almost unrealistically raised our expectations at some points. After some time with no meaningful contact I phoned the person I received the email from they didn't have a lot of information as delivery is all handled by Operations and it wasn't clear when the container was to be inspected by Quarantine. Also, apparently there were some delays at the Port caused by Cyclone Debbie. Finally, I phoned again and I asked to speak to Operations and I was told some bad news - that they were "fully booked". I did get a bit upset as I felt that I was not going to receive the service I had paid for. However, Sylvan in Operations pulled out all the stops for me and got my good delivered to me the next day. Once again, the guys on the ground who unloaded and unpacked were fantastic. Just brilliant really - my husband was so impressed. So, overall, a really good experience and we will definitely use Conroys again when we move back to NZ. The only thing I would recommend to improve the service is a bit more clarity from the communications from the office team in Australia regarding delivery of goods.