Customer Reviews

Lst time you were great, however this move wasnt good. were very late to come pick up funiture without a call to let us know, when arrive to pick up they damage this 1st thing they pick up to put on the truck.

Once arrived in Napier told would be droped off on thursday but never got a call and so called myself and they said oh sorry didnt relise it was ment to be droped off today. once funiture was droped off (realy nice guys). they had forgot our bike and couch. bike was droped off the next day (dismantled by your team and not put back together). and we still havent recevied our couch which is still in Christchurch.

Thanks

My move had some complications in that I was away for the pack-up and storage was to be for approx 3 months. I was told all would be put into a container, stored and then delivered to my new home in the said container. However, the container supplied was too small (even though the volume had been assessd) and some furniture and boxes etc were sent to storage separately. Apparenly these were not stored with the container and were not delivered with the bulk. This might be acceptable were it not for the attitude of the Christchurch staff who fobbed me off, told me I should have had insurance for such things, passed me to various people, did not return calls and had a 'could not care less' attitude. Each member blamed their colleagues for the fault and, until I eventually got the South Island Manager, (Rodney), nobody would take responsibility. Some of the items were located (after 2 weeks) and delivered but still, many were not found. The end result was that I had many items not delivered and have been told that they are lost. The items were a King duvet inner and cover, dry foodstuffs, spirits, wine, beer and a number of boxes I had packed myself (PBO). Estimated value would be between $500 and $800. I was given a measly $100 compensation because I did not have insurance. (I thought the insurance cover was for breakages or loss through no fault of anyone and the excess seemed exhorbitant). I accepted this $100 to simply end the matter as I was getting very depressed and frustated.

Very good move, excellent service, the movers were careful, friendly and hard working, could not ask for any better.

You are lucky to have such a team of very hard working friendly workers. And I do mean mean workers as they work their guts out to wrap and load all that awkward stuff. Personally I think you ask too much of them and then at the last minute you come up with some more workers to help them out as the time is getting critical. I don't know about the legal timelimits but I wonder if you are sailing close to the wind.

All in all is was a great experience to deal with your staff in the office and your workers on the road. Thank you.

Cheers 

Hans Zuur