Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Auckland branch is a shining example of your business"
4 Stars
Would have appreciated a call 15 minutes before arrival.
"very efficient and professional"
Great bunch of guys - very efficient and professional. Great job
"Their service has, without exception, been excellent"
Conroy has moved items for me from UK to NZ on two separate ocaissions. Their service has, without exception, been excellent. The Conroy staff are most helpful, pleasant and really know their business. Their charges are reasonable and I would highly commend them as the experts to go to.
"Very helpful staff"
Fast and efficient pick up and Delivary. Very helpful staff. Well done.
"always courteous and efficient"
You came when you said you would for both pick up and delivery and were always courteous and efficient. Thank you.
"Overall pretty good service"
Hi
Overall pretty good service (Mike and Rick). Amount (50m3) exceeded capacity (36m3) so extra still to come. That was OK except it included parts of a bed we needed and our TV screen.
They did put a hole in one wall which needs repairs.
Otherwise OK.
Greg
"I would have expected a more open and honest approach"
Hi there. Our review is a little unusual in that, on the whole, the Conroys service was a good experience and our "yes" to using your services again (we will need to move again twice in the next 18 months locally in Napier) is somewhat dependent on the response we receive to this feedback. We had a bit of poor communication on the location of our plants that had to be separately transported but that wasn't a significant issue. However, what was really disappointing was the breakage of two items - one of very minor value but one of substantial sentimental value as it was a birthday gift to my wife (a "steamer" deckchair) accompanied by a failure by the guys moving our stuff to point out the obvious breakages. In fact, it seems more than likely that the broken items were placed at new home here in Napier in such a manner that we would not pick up the breakages until some time down the track when we came (as we now have) to move those items to a different place in the house. I understand that accidents happen and that's what insurance is for (which we arranged separately). But we are less than happy with the apparent failure to "fess up" when these breakages occurred. I would have expected a more open and honest approach.
"Generally excellent dealings"
Generally excellent dealings and happy with all the staff we dealt with and talked to. However, we were disappointed that we were not told about garment boxes, both for hangers and flat boxes. As a result we packed many clothes in suitcases - hate to think what they will look like when we unpack in maybe six months. We were also left to complete the packing, the two (excellent) packers were sent off on another job on the last dayand did not complete the task.as both we and they expected.
4 Stars
"I loved being able to complete quote and payment online"
I was very stressed about moving day, with so much happening and 2 children to deal with aswell. But Conroy,s really were great. Although I had no idea of arrival time until moving day, I put this down to Monday being labour Day, I did get a call on Tuedays morning to say they will arrive after lunch avout 1.30pm. The truck arrived on time, the two guys were very polite and professional. Delivery the next day went smoothly, as arranged. this is the third time we have used Conroys to shift over a 20 year time frame. I loved being able to complete quote and payment online. Thanks Conroys.
"They worked well as a team and quiety went about their business"
I found Justin and his team excellent in their service when packing up my house and loading onto the truck in Hastings. They worked well as a team and quiety went about their business. Also great communication with the truck driver at the other end in Whangarei when unloading as I wasn't able to be at the destination and also the despatch team in Auckland. Thanks.
A special thanks to Nev and Darcy who made the move from Auckland to Napier. They have a great nature, are super friendly and had nothing but positive things to say about working for Conroy. They feel looked after and that their well being is as important as the belongings they are moving.
I would say that your Auckland branch is a shining example of your business. Well done.
Ryan