Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
5 Stars
5 Stars
"They were helpful"
4 Stars
"Christchurch end of our move was great"
Christchurch end of our move was great. Some items were damaged but that was from transit or uplift end. The christchurch staff were friendly and courteous.
"Overall I was somewhat disappointed"
Move was arranged for storage. We were told that a container would turn up for our uplift. Instead a truck turned up and had to call a second truck for overflow. When we got our stuff delivered the overflow was not there and we had not been informed of this. I had to chase up to find out about that extra delivery and as important items like my TV were on that loaf it really upset my planning in my new house. A number of items were damaged with damage ranging from quite bad scratches to a chunk out of my TV unit. I had some glass shelves broken and an a fra me shelf was smashed beyond repair. This was obviously down to poor handling and exaggerated by the extra handling as it was not put into a container in the first place. Your staff were very nice and friendly. And the guys at the christchurch end did a good professional job. My other main issue was that I was advised into chch on the 28th and that was the date I had organised my transit insurance until. Overall I was somewhat disappointed.
4 Stars
4 Stars
"Great effort by all"
Great service and all your staff involved deserve to be complimented on their freindly and proffesional attitude and the job they did. Great effort by all.
"communication with your office was immediate and clear"
Although my move was relatively simple, as I packed the boxes and numbered all the items myself then staged everything before the truck arrived, the two men were helpful, efficient and strong. Between us we loaded the truck in quick time.
I received 5 quotes and while yours wasn't the least expensive (within $50), I went with your company because I was able to co-ordinate my move and the communication with your office was immediate and clear.
You have a good operation.
"This removal was organised on behalf of my mother"
This removal was organised on behalf of my mother who does not have access to online banking and therefore the payment option was stated as by cheque. However I was not told that the expectation would be payment to the delivery truck. The administration staff were quite rude when I said I would need to organise the cheque -my expectation was that an invoice would be sent and then payment made. This is what would have happened if paying online so why is the policy different with a cheque? The delivery people were fantastic and I would recommend your company but there needs to be a clearer policy on payment.
The removal men had to return to the apt to unscrew an item from the wall. They were helpful and did this in the same day. Thank you