Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"fantastic service from start to finish"
"nobody contacted me about when things would arrive"
I had a great experience with the house being packed up in Auckland - he was very good. The experience at the Wellington end (delivery) was not so great as nobody contacted me about when things would arrive until i called up - i was told between 3-5pm - it arrived just before 6pm! I took a day off work and waited around so that was obviously frustrating. The guys who unpacked in Wellington were great but there were only 2 of them for my multilevel house, compared to the 4 who packed up in Auckland with a single story property! That meant me helping as i wanted to get everything in as it was dark by that point - totally not the fault of the guys that arrived (who, as I say were pro's at getting everything done as quickly as possible) but perhaps it could have been managed better at the operational end. It felt like delivery of my house contents was an afterthought. Even thought there were these problems I would still think to use you again as every staff member I've ever dealt with has been very helpful and friendly.
"did a quick job"
The movers did a quick job ,efficent friendly, proffessional
"Great company to deal with"
Great company to deal with, used them twice for removals from Australia. Very happy!
"We had to help unload the truck"
The driver was good to deal with. Wellington end was fine. The idiot labourer at the te awamutu end was hopeless and far to rough. I told him to stop throwing my stuff. Writing fragile on a box means nothing, hence broken glassware. And the driver & 1 helper was ridiculous. We had to help unload the truck. We are not paid to unload the truck. Not happy yet again. Was crap last time to.
"We were very happy again"
We were very happy again. Just like the last time we used you, everything was dealt with very well.
"everything happened as planned without fuss"
Great service and communication, everything happened as planned without fuss. The team led by Lionel were carefull, helpfull and worked hard. Thanks for making our move a lot easier than first thought. KR Leonard
"goods taken care of"
Communication was good, goods taken care of and then delivered well and respectfully
"I really like using Conroys and always do"
I really like using Conroys and always do...I believe they are very professional and overall efficient especially the office and booking staff who are also extremely polite and helpful!!! The move went well...however, it took a lot longer than I expected and cost way more than I had anticipated. My last move with less boxes and furniture from Sumner to Fendalton did not take as long as one of the guys in particular was very fast. This move took longer as one man was quite slow and spent quite a lot of time talking...to me etc...I tried to just get on with things but he did want to seem to stop and chat...which was a little frustrating as I was very aware of the hourly cost and time ticking by. This is not rely a complaint as such more feedback and my concern that the cost was way more than expected becasue of the pace of the move...thanks Robyn
"Staff were not professional"
We requested a truck with a big tail lift but were provided with a truck with a small tailk lift that wasn't fit for our needs.
Staff were not professional eg. talking on a cellphone while driving, smoking by the truck, using pallet jacks dangerously (riding them), disregarded our requests about the way we wanted items handled and they talked rudely about their collegues. One of the guys was not wearing steel cap shoes and dropped a crate on his foot. We were surprised they didn't have steel caps.
"always had great service"
We have always had great service from your company.
"very helpful! "
Everyone was super nice and very helpful!
I had fantastic service from start to finish. Thank you very much.